Leading wellness and supplement company seeking and eCommerce Director to elevate our online presence and drive growth. We pride ourselves on innovation, quality, and a commitment to improving lives.

Position Overview:

We are looking for an experienced and proactive E-Commerce Manager to lead and optimize our eCommerce operations. This role requires expertise in managing Shopify Plus platforms, a deep understanding of DTC eCommerce, and strong organizational skills.

Shipping and Fulfillment:

• Manage and optimize daily shipping and fulfillment operations to ensure orders are processed and shipped accurately and on time.
• Oversee and coordinate the packing, labeling, and shipping processes, ensuring compliance with domestic and international shipping regulations.
• Work with third-party logistics (3PL) providers and shipping carriers to resolve issues and track shipments.
• Implement shipping strategies to improve cost-efficiency and delivery times.
• Ensure timely order fulfillment, including setting and maintaining appropriate lead times and tracking systems.

Inventory Management:

• Oversee the management of inventory across all ecommerce platforms, ensuring real-time updates and accurate stock levels.
• Perform regular inventory audits and reconciliations, ensuring discrepancies are identified and resolved quickly.
• Use Shopify’s inventory management tools to track stock levels, monitor product availability, and optimize reorder points.
• Work closely with the supply chain and warehouse teams to forecast inventory needs, identify trends, and make data-driven decisions.
• Maintain accurate records of inventory movements, including inbound stock and returns.
• Manage B2B ecommerce processes, ensuring timely and accurate processing of orders for business clients.

Reporting and Analytics:

• Create and maintain detailed reports on ecommerce performance, including shipping, fulfillment, inventory levels, and B2B transactions.
• Analyze key performance metrics (KPIs) such as order accuracy, shipping times, inventory turnover, and customer satisfaction, and provide actionable insights.
• Generate regular reports to track the efficiency of fulfillment processes, identifying areas for improvement.
• Provide ad-hoc reports on demand, sales forecasts, and other business-critical data as needed.

Shopify Management and Optimization:

• Oversee the day-to-day management of the Shopify ecommerce platform, ensuring it runs smoothly and efficiently.
• Utilize Shopify's tools and integrations to manage orders, inventory, and B2B sales processes.
• Work with development and design teams to optimize the Shopify store for improved performance, user experience, and order management.
• Troubleshoot any issues within the Shopify system related to shipping, fulfillment, or inventory.
• Stay up-to-date on the latest Shopify features and apps to enhance functionality and streamline operations.

Required Skills and Experience:

• 6+-12+ years of experience in ecommerce management, with a focus on shipping, fulfillment, inventory management, and B2B operations.
• Proven experience with Shopify, including order management, inventory tracking, and integrations with third-party tools.
• Strong knowledge of B2B ecommerce processes and workflows.
• Excellent project management skills and the ability to coordinate with multiple teams to ensure timely and accurate execution of orders.