Position: Sterling OMS Consultant

Location: Framingham, MA / Remote

SKILLS / EXPERIENCE:

• OMS – experience is required in Sterling OMS and Microservices experience is necessary.
• FIX Messaging/Format experience
• 8-10+ years of experience in a technical business-facing (face-to-face) role with a Retailer or similar preferred.
• Excellent oral and written communication skills are required – Ability to speak to traders confidently.
• In-depth Functional / Industry Knowledge is required – OMS/Retail
• Highly flexible and adaptable to change.
• Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast-paced environment.
• Good understanding of software development lifecycle
• Ability to manage multiple issues in parallel and adapt to changing priorities.
• Experience working in Onsite/Offshore models, in particular, supporting US business lines.
• Experience in incident management, understanding of ticket workflows, and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory.
• Problem resolution in an analytical and logical manner, to troubleshoot root causes and resolve production incidents.
• Works closely with other technology teams such as Development, Vendors, Infrastructure, and other software support teams.