About Us:

Mountain View Pella is a leading provider of high-quality windows and doors, committed to delivering exceptional products and services to our customers. We pride ourselves on our innovation, quality craftsmanship, and outstanding customer service.

Job Overview:

We are seeking a motivated and experienced Service Department Manager to lead our service team in providing top-notch support, scheduling and solutions for our windows and doors products. This role is crucial in ensuring customer satisfaction and maintaining the high standards of our service operations.

Key Responsibilities:

Scheduling Service Events:

• Oversee service technicians to make decisions on when and where to schedule service calls for clients.

Team Leadership:

• Manage and mentor a team of service technicians, providing training and ongoing support to ensure high-quality service.
• Conduct regular performance evaluations and implement professional development plans.

Customer Service Excellence:

• Oversee service calls, addressing customer inquiries and resolving issues in a timely manner.
• Develop and implement processes to enhance customer satisfaction and service efficiency.

Operational Management:

• Ensure the service department operates within budget and meets performance metrics.
• Monitor and optimize inventory levels of parts and supplies necessary for service operations.

Technical Support:

• Provide technical expertise and support to technicians and customers regarding product installations, repairs, and maintenance.
• Stay current with product knowledge and industry trends to effectively guide the team.

Quality Assurance:

• Implement quality control measures to ensure that all service work meets company standards.
• Address any service-related complaints or issues with a focus on continuous improvement.

Collaboration:

• Work closely with sales, purchasing, and logistics teams to ensure seamless service delivery and customer experience.
• Participate in departmental meetings to discuss goals, strategies, and performance.

Qualifications:

• Bachelor’s degree in a related field or equivalent experience.
• 5+ years of experience in service management, preferably in the windows and doors industry.
• Strong technical knowledge of windows and doors products and installation processes.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage multiple tasks and projects in a fast-paced environment.
• Proficient in-service management software and Microsoft Office Suite.
• Oracle Field Services.
• Oracle Services Cloud.
• Salesforce software experience.

What We Offer:

• Opportunities for professional growth and development.
• A collaborative and supportive work environment.
• Employee discounts on products and services

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8-hour shift
• Morning shift

Experience:

• Customer service: 3 years (Preferred)

Ability to Relocate:

• Colorado Springs, CO 80919: Relocate before starting work (Required)