Infosys is seeking Nice inContact Developer

Job Title: Nice inContact Developer

Location : Phoenix, AZ (or) Austin, TX (or) Westlake, TX

Duration : Full Time

Looking for 2 - 6 years of experience profiles .

Required Skills:

• Bachelor’s degree or foreign equivalent required from an accredited institution.

• At least 2 years of experience in Information Technology.

• 1+ years of hands-on application development experience using Nice inContact studio to design telephony solutions – Nice IVR, Chat & Email.

• 1+ Years of experience in Nice InContact ACD/IVR Implementation

• Experience in Configuring CXOne such as campaigns, skills, users, teams, Agents, Dispositions, HOO and Point of Contact’s etc.

• Experience in Supporting project in all aspects of ACD/IVR functionalities

Preferred Skills:

• Experience in planning & designing call routing applications

• Experience in REST & SOAP API validations

• Experience in troubleshooting of Nice inContact issues

• Experience in working in Agile projects

• Coordinating with customers to understand and resolve their issues

• Should have ability to collaborate with multiple teams within the organization.

• Should have go getter attitude and curiosity to learn new skills.

• Should have excellent communication and interpersonal skills.

• Business knowledge in the Telecom domain/IVR Testing would be preferable.

• Experience in Cyara Automation will be an advantage.