Job Details

Job Responsibilities:
* Delight customers by providing an excellent customer experience consistent with our world-class product.
* Answer telephone calls and assist with showroom traffic.
* Partner with assigned sales representatives and serve as the internal point of contact for customers.
* Ensure that all customer questions and concerns are addressed and satisfied. Clarify, diagnosis and resolve any customer issues.
* Work with sales reps to resolve any paperwork issues, change orders and on-hold jobs.
* Schedule appointments with homeowner for technical measure, installation, and service. Create job file packets for technical measure appointments and installation.
* Observe the internal processes and procedures from the customers viewpoint to identify opportunities for improvement.
* Provide customer correspondence as needed.
Experience and Education:
* Associates Degree preferred; High School diploma required
* Strong phone, email and in-person communication skills
* Good listening skills. Ability to empathize with customers and build a good rapport with customers over the phone.
* Drive the highest standards of ethical behavior by providing accurate information throughout the customer experience.
* Must have problem-solving skills with the ability to prioritize and stay organized in an ever-changing environment.
* Analytical abilities and strong attention to detail
* Ability to multi-task and prioritize tasks efficiently to regularly meet deadlines
* Knowledge of Microsoft Office
Benefits:
* Flexible work schedule
* Health insurance
* Dental insurance
* Vision insurance
* Disability insurance
* Retirement plan with company match
* Paid vacation and holidays
* Family-owned company with a fun and friendly work environment
This is a full-time position with flexible work schedule. Expected to work 1- 2 weekends per month, either in the showroom or staffing large events such as open houses, home shows and state fair. Saturday showroom hours are 10am-2pm. Flex time offered during the week in exchange for Saturday hours.