At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Summary:
Responsible for entering and assisting the Customer Service Reps with new referrals and updates all existing patient information including demographics, insurance and benefit information. Verifies insurance and benefits for Medicare, Medicaid, Managed Care, and Workers Comp and Commercial Plans. Securing authorization for services provided by BayCare HomeCare from the payers. Answer telephones promptly and courteously. Responding to emails and voicemails promptly. Responsible for selecting the appropriate equipment completing a work order and creating a delivery ticket including securing all required information to provide quality service and an accurate bill. Responsible for accurate ICD9 coding, HCPCs, and medical terminology. Assist patients by troubleshooting BCHC equipment over the telephone. Understand and basic use of right fax utility. Responsible for orientation and training of Customer Service Reps.
Minimum Qualifications:
Education:
Essential:
* HS Graduate or Equivalent GED
Experience:
Essential:
* Customer Service 2 years
* Insurance Verification 1 year
* Medical Related Field 1 year
* Specific Systems related to department HC+ (Preferred)
Facility:
BayCare Health System, Respiratory DME-Home Care
Location: Largo, FL
Status: Full Time, Exempt: No
Shift Hours: 8:30 AM - 5:00 PM
Weekend Work: None
On Call: No
Equal Opportunity Employer Veterans/Disabled