Client Support Representative The focus of the Client Support Representative role is to provide outstanding customer care, problem resolution and request processing for Garda clients. Responsibilities This is a critical role at GardaWorld. In order to succeed the Client Support Representative must professionally engage with clients to fulfill their requests in a timely and customer-friendly manner. Tasks will include but not be limited to:
- Respond to inbound customer service requests in a professional manner via phone, fax and email.
- Proactively contact clients and internal partners to resolve issues and to collaborate on client solutions.
- Deliver results per customer-driven service level agreements and quality focus.
- Utilize tools, resources and technology to provide exceptional customer care.
- Adhere to company policies, standards and metrics for customer service activities.
- Work across teams to resolve customer needs and to expedite service requests.
- Partner with Sales and Account Managers in support of new and existing customer opportunities.
- Partner with Operations, Account Support, Support Services, Recon/Investigative Research, IT and Billing/Collections with a focus on ensuring consistent and coordinated efforts between the teams.
- Client Support Representatives are evaluated by their achievement of key measures, individual performance, work quality, productivity and customer satisfaction results.
Job Requirements: - This position requires a high school diploma, Bachelor's degree preferred or relevant customer service experience
- Knowledge or experience in armored transportation, currency processing or related field is preferred.
- Three years of experience in a high volume, deadline oriented call center environment is required.
- Familiarity with Microsoft Office for Windows (Outlook, Word, Excel, PowerPoint and Access) is required; experience utilizing Siebel CRM software is strongly preferred.
- Position requires advanced knowledge of business office operations
- A minimum typing speed of 45 wpm is required. Typing speed is tested during the interview process.
- Call Center Technology, CRM and Telecommunication technology experience required.
- Adaptability - Flexible in a rapidly changing environment. Ability to multi-task and prioritize issues in a complex environment
- Attention to Detail - Attentive to all aspects of a task or work environment; alert; accurate.
- Relationship Management - Ability to develop positive relationships with and between co-workers and/or employees or other departments
- Communication - Clear, understandable, and grammatically correct presentation of information
- Client/Customer Focus - Dedicated to meeting client expectations; able to develop and maintain relationships with clients; resolve client's conflicts
- Organization/Time Management - Plans and prioritizes work; manages time pressures; deals with pressure through good planning
- Strong written and verbal communications skills.
BENEFITS & COMPENSATION: We offer competitive wages and a great benefit package for full time employees: medical, dental, vision, holiday pay, paid vacation, 401K plan and much more! Candidate must meet the company's hiring criteria.
EOE, Drug Free Workplace Other details Apply Now