35637863

IT Deskside Technician

Location: 45 County Rd 42, Massena, NY 13662

PayRate: $21.53/Hour

We seek a self-starter with an excellent customer service orientation and technical skills in deskside support.

The Deskside Technician will provide deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users.

We seek an energetic, enthusiastic, highly motivated and organized individual.

A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be tech savvy, embrace new technology and changes quickly.

The technician will be located at the customer's facility providing support in a manufacturing environment that will consist of standard PC hardware and software troubleshooting.

Requirements:

Deskside support experience and Basic troubleshooting skills including hardware, software, printing, networking, file shares, etc.

Windows 10 experience – the ability to resolve Windows 10 Operating System Issues and Errors

Proficient in the latest Microsoft Office Applications (Office 365) Remedy \ Service Now or related ITSM ticketing tool experience

Printer support can include various brands of printers, various types of scanners

Familiarity with Microsoft Active Directory Experience with computer asset tracking

Experience with user ID creation Some experience with support and administration of network phones (VoIP system).

Understanding of Symantec Virus Scan software Ability to work with multiple platforms, devices, etc.

Ability to research and resolve technical issues and know what to do next and/or when to escalate for help

Ability to walk and bend and perform labor-related duties of connecting computer equipment

Ability lift up to 50 lbs. when moving electronic equipment

Ability to maintain and abide with compliance activities driven from a central compliance group

Ability to communicate technical information to non-technical audiences

Must be amenable with doing Overtime or off-hour work when needed

Strong sense of customer service

Good organizational skills

Excellent Verbal and Written Communication Skills

Ability to multi-task Team-oriented / team player And other duties as requested.