Salary : $110K/year-$130K/year
Location : Overland Park , Kansas
Mobile Device Management (MDM) experience with extensive Operation support experience around various MDM tools & technologies including but not limited to JAMF Pro, Intune, Apple Business Manager (ABM), Mac OS, iOS, iPadOS. Individual should have prior hands-on experience handling large volume of mobile devices, Mobile App management, operations, Continuous improvement & ticket handling.
Technical Skills:
- 4-6 years of experience in Mobile Device management using JAMF Pro, Intune and Apple Business Manager
- Strong experience in handling devices running iOS, iPadOS and Mac OS using both JAMF & Intune
- Experience in MDM and ABM Infrastructure administration covering but not limited to APNS, User Certificates, Credentials, VPP token management, VPN, WIFI SSID and firewall related configuration, Reporting
- Experience in Native, Web Application Deployments & Maintenance
- Experience in application deployments, iOS/MAC OS updates, MDM upgrades, security patches
- Experience in ITSM process (Incident, Service request, Change and Problem Management) with platforms such as ServiceNow, Jira.
- Experience in managing Health Chargers such as Bretford
- Experience in proposing and implementing Intelligence and automations within the system / process for proactive issue identification and avoidance, Effort reductions etc.,
- Knowledge on Confluence & SharePoint is preferred
- Knowledge on Snowflake & Data reporting using Power BI is preferred
Process Skills:
- ITSM experience including RCA preparations
- Should be able to understand the gap and fix issues in the process
- Should be able to interact with & support different stake holder groups such as App development team, MDM Engineering team etc.,
- Should be capable of recommending Continuous service improvements within the process
- Should be ready to work on 24x7 rotational shift
Certifications Preferred
- Jamf 100
- Jamf 200
- Jamf 300
- Jamf 400
- Microsoft 365 Certified: Endpoint Administrator Associate