Immediate need for a talented Solution Consultant. This is a Fulltime opportunity with long-term potential and is located in Dallas, TX & San Antonio, TX(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-55377

Pay Range: $150,000 - $180,000/annum. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Recommend and Implement Improvements: Proactively suggest and drive process enhancements and innovative solutions that add value to the business and meet customer needs.
• Lead Customer Meetings : Facilitate meetings with customers to thoroughly understand their business requirements, ensuring better solution design.
• Design and Define Solutions: Create and define solutions that align with business strategy and processes, using tools like Lucid Chart, and ensure they adhere to the customer’s Statement of Work.
• Document and Demonstrate Solutions: Prepare detailed solution design documents that highlight value benefits and conduct application demonstrations for customers and internal stakeholders.
• Design Reporting Metrics: Develop and document the necessary reporting data and metrics to demonstrate the value and KPIs established during the solution design phase.
• Create Conversation Flows (Preferred Skill): Design and create conversation flows and interactions that meet user needs and achieve business goals.
• Collaborate Across Teams: Work with various functional areas, business partners, leaders, and cross-functional teams to understand how technology can support or automate business strategies and processes.
• Manage Project Implementation: Oversee the implementation of customer projects, managing resources and dependencies to ensure objectives are met on time and within budget.
• Collaborate on Product Roadmaps: Work with product teams to understand product roadmaps and how functionality can best support business goals and objectives.
• Identify and Address Gaps: Proactively identify process and configuration gaps, and recommend, drive, and implement improvements to enhance end-user adoption of new and existing technologies.
• Commit to Continuous Learning: Stay updated on the evolving product and platform ecosystem to ensure continued relevance and effectiveness.
• Mentor New Team Members: Provide technical guidance, coaching, and mentorship to new members of the Solution Consulting team.

Key Requirements and Technology Experience:

• Key skills; Solution Designing, Conversational AI, LLMs, Contact Centre, Telephony
• Customer Facing
• Vertical Knowledge
• Product Knowledge
• Technical Knowledge
• Education: Bachelor’s degree in computer science, Information Technology, or equivalent experience.
• Experience: Minimum of 5-6 years in solution consulting & Design a
• Conversational Design: Experience in conversational design is preferred.
• Integration Knowledge: Strong understanding of integration processes and the downstream, cross-functional impacts.
• Project Management: Proven project management skills, especially for medium to large projects, with the ability to manage multiple assignments simultaneously while maintaining deadlines and quality standards.
• Communication Skills: Excellent verbal and written communication skills are essential.
• Customer Service Orientation: Strong customer service skills with the ability to work effectively in a team environment, serve as a change agent, and operate independently when needed.
• Interpersonal Skills: Comfortable interacting with a diverse range of employees, from entry-level staff to senior executives.
• Process Improvement: Demonstrated track record of successfully proposing, documenting, and implementing system and process improvements in a global environment.

Our client is a leading Business Process Outsourcing Industry, and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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