Department: Information Systems

Title: IS Network Engineer

Reports to: IS Manager/Director

FLSA Status: Exempt

Location: Hybrid

JOB SUMMARY:

The IS Network Engineer is responsible for supporting the company’s information/communication network. The IS Network Engineer will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization.

DUTIES/RESPONSIBILITIES:

• Understand technical/business requirements gathered from the business units
• Analyze, design, and document platforms/systems to meet enterprise requirements
• Install, customize, maintain, test, and troubleshoot network systems
• Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
• Research, evaluate, and recommend emerging technologies for enterprise use to consistently drive down total cost of ownership
• Provide technical support, as needed, to the enterprise
• Perform technical reviews comparing enterprise standard platform components with that of their leading industry competitors
• Consult with other business units to configure platforms for product installation
• Design and document enterprise standards and procedures
• Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models
• Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures
• Monitor, and tune platforms to ensure expected availability and performance levels are achieved
• Coordinate activities with internal/external technology owners/service providers
• Participates in business continuity / disaster recovery planning and actual execution of business continuity / disaster recovery events
• Leads planning & execution of implementing releases, upgrades, and/or changes into the environment
• Ensures platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning with minimal supervision or assistance
• Duties may include capacity planning, workload modeling, system maintenance/administration, and diagnostics
• Participates in business continuity/disaster recovery planning and actual execution of business continuity/disaster recovery events
• Provide on-site, and on-call 7x24x365 support, as needed
• Performs other duties as may be assigned.

REQUIRED SKILLS/ABILITIES:

• Extensive knowledge of Microsoft Office Suite (Word, Outlook, Excel, Access, Power Point)
• Extensive knowledge of networking protocols and methodologies
• Extensive knowledge of security and compliance guidelines associated with SOX
• Superior communication skills
• Ability to proactively prioritize, manage and complete multiple projects simultaneously with strong attention to detail
• Ability to present ideas in business-friendly and user-friendly language
• Willingness to Travel
• Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain.
• Works well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer.
• Demonstrates a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs.
• Demonstrates a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done.
• Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately.
• Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn’t stop at the first answer.
• Is actively committed to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, knows personal strengths, weaknesses, opportunities and limits, works on compensating for weaknesses and limitations, seeks feedback, gains insights from mistakes, is open to criticism without being defensive.
• Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.

EDUCATION/EXPERIENCE:

Degree in Information Technology or related field AND;

• Minimum 5 years’ experience directly supporting enterprise network systems & protocols (Firewall, Router, SDWAN, Radius, DHCP, DNS, NAT, NAC, VPN, Vulnerability and Penetration testing, etc.)

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee is regularly required to sit. The employee must frequently use their hands to handle or feel objects and must be able to speak and hear clearly.
• The employee may occasionally need to lift and/or move up to 25 pounds. Specific vision abilities required for this job include close vision, distance vision, and depth perception.
• The employee must be able to work effectively in a fast-paced environment.

GENERAL INFORMATION:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. is prohibited.