Russell Tobin & Associates is currently seeking Customer Service Representatives to work for our client in the Education industry. Apply now for consideration!
Contract: Expected Duration: Feb 18th, 2025- May 23rd, 2025 (13-Week Assignment)
Location: Apple Valley, MN (Onsite)
Pay Range: $20.67/hour
Training: Mon-Fri 8am-5pm (40 hours for 2 weeks onsite)
Post training schedule: Mon- Friday: 30 Hours/ Week (CAN will start between 6:00-7:30 AM)
Brief Summary:
This position involves troubleshooting technical issues, educating users on the use of software, and ensuring a high-quality partner experience for educators and educational staff.
Responsibilities:
- Provide first-level support via calls, emails, and chats for our client products and services.
- Troubleshoot and resolve technical inquiries related to product functionality, test preparation, and reporting.
- Guide users through diagnostic procedures and replicate issues when necessary.
- Document all interactions accurately in the CRM system.
- Communicate clearly and professionally with educators, offering support in a calm and empathetic manner.
Requirements:
- Customer service experience, with a background in retail, food service, or technical support.
- Basic understanding of consumer-level technology and Microsoft Office Suite.
- Excellent communication skills, both verbal and written.
- Strong organizational skills and the ability to manage multiple tasks.
- Experience with Salesforce is a plus (training provided).
- High school diploma or equivalent required.
- A minimum of two years of experience in call center, technical, or product support roles.
- Educational backgrounds such as teaching assistant or school support roles are encouraged to apply.
Russell Tobin / Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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