We are seeking a dedicated and detail-oriented Bilingual Customer Service Specialist to join the Professional Services Division of Acelis Connected Health. The ideal candidate will handle inbound and outbound calls in a call center environment, delivering exceptional service to customers by addressing concerns, resolving escalations, and explaining business policies. Fluency in both English and Spanish is required to effectively communicate with a diverse customer base.

Key Responsibilities

• Handle inbound and outbound calls within a call center environment, ensuring prompt and professional communication.
• Address customer concerns, resolve escalations, and assist with complaints in a timely and empathetic manner.
• Explain company policies and controls to customers, ensuring clarity and understanding.
• Work from a call queue to manage customer inquiries efficiently.
• Maintain high attention to detail when managing customer records and interactions.
• Utilize Microsoft Office tools (Word, Excel, Outlook) to document and manage customer information.
• Collaborate with team members to ensure seamless service delivery.

Qualifications

Required Skills and Experience

• High School Diploma or GED.
• Minimum of 2 years of experience in a customer service environment.
• Proficiency in handling inbound and outbound calls within a call center setting.
• Fluency in English and Spanish (verbal and written).
• High attention to detail with a commitment to excellent attendance.
• Strong verbal and written communication skills, with the ability to effectively interact across all levels of the organization.

Preferred Skills

• Experience in healthcare or a medical environment.
• Familiarity with customer service processes in regulated industries.

Key Attributes for Success

• Strong multitasking and organizational skills.
• Ability to maintain composure in a fast-paced, high-pressure environment.
• Customer-focused mindset with a commitment to resolving issues promptly and professionally.