Logistics Specialist

Location: Phoenix, AZ (on-site)

Duration: 5+ months

Shift: Monday - Friday, 7:00 AM - 4:00 PM

Pay Rate: $19/hour

Job Summary: Are you ready to grow your career in logistics? We have a role for you! CRG is seeking a detail-oriented and customer-focused Logistics Specialist for our client in Phoenix, AZ. In this role, you will provide essential logistics support to ensure smooth operations, including order entry, scheduling, tracking and tracing shipments, and billing functions. You will collaborate with a dedicated team to support key customers and carriers, playing a critical role in maintaining high-quality service and operational efficiency.

Company Summary: This $4B+ logistics company is a leading provider of transportation solutions, specializing in connecting shipping teams with carriers through advanced technology. As an organization, they value inclusivity and encourage continuous improvement, recognizing and rewarding hard work. The company is continuing to grow and is ready to help you grow and develop in your career!

Know someone who may be a fit? If your referral is hired in this role, we will pay you $100 for a referral bonus! Send resumes to !

Key Responsibilities:

• Order Management:
• Maintain and update customer profiles.
• Enter customer tenders into the Freight Optimizer system accurately.
• Communication & Coordination:
• Inform account managers of problem loads and the steps taken to resolve them.
• Update customers and receivers on shipment status and delivery timelines.
• Provide clear and detailed directions and instructions to drivers for effective routing.
• Shipment Oversight:
• Monitor daily pick-ups and deliveries, verifying loads are delivered on time and in good condition.
• Take check calls from drivers and ensure all load data is validated prior to delivery for accounting purposes.
• Investigate product overages, shortages, or damages, and complete necessary documentation.
• Scheduling:
• Schedule and reschedule delivery appointments for all loads as needed.
• Accept or decline loads based on instructions from account managers.
• Team Collaboration:
• Work closely with team members to achieve business goals and maintain seamless operations.

Qualifications:

Required -

• High school diploma or equivalent
• Minimum of 1 year of customer service experience
• Strong communication skills, both phone and email

Preferred -

• Experience drafting routine reports and correspondence
• Transportation industry experience
• Problem-solving skills

Category Code: JN044