Customer Support Specialist

AP Executive Staffing is hiring a Customer Support Specialist for a growing telecom industry leader in the NorthTowns. This direct hire opportunity is a perfect fit for someone with their eye on a challenging, multi-faceted workday full of collaborative new customer onboarding and support solutions. Our customer prides themselves in white glove service and have fostered a culture of high accountability, engagement and curiosity for learning new things. It is a role for the career minded professional with a passion for high productivity and customer satisfaction, and who seeks a fast-track for growth!

Responsibilities:

• Collaborate with internal and external teams to provide a smooth and seamless new customer onboarding experience.
• Address inquiries and resolve issues promptly and professionally via phone, email and text-based chat.
• Be proactive with client follow-up to encourage future sales.
• Commit to timely and accurate documentation using company ticketing system.
• Motivation to take on additional responsibilities over time such as product management, billing support or sales operations – this role is a springboard to many growth opportunities, and applicants must be career driven.
• Continued interest in learning the many facets of VOIP technology and capabilities.

Qualifications:

• High School Diploma required; Associate's or Bachelor's Degree in a related field preferred.
• 2+ years of experience in a customer-facing role (such as customer service, client support, or account management), ideally in a complex, fast-paced environment where the focus is on high-quality, personalized service.
• Proven experience delivering white glove service—demonstrated ability to go above and beyond in problem-solving, personalized service delivery, and exceeding customer expectations.
• Experience in project management or team leadership highly preferred.
• Strong problem-solving & technical learning ability—quickly grasp new concepts and tools, with a proven ability to manage multiple tasks efficiently and prioritize in a dynamic, fast-paced environment.
• Exceptional interpersonal and communication skills—build strong relationships with both internal teams and external clients, and handle high-pressure situations with professionalism and composure.
• Demonstrated accountability & leadership—proven track record of taking ownership of tasks, meeting deadlines, and thriving in collaborative environments with a focus on team goals and organizational success.

Salary : $50-$55K + annual bonus with generous increased earning potential.

Hours : 8:30-5PM, Mon-Fri onsite 5 days/week, in Getzville, NY.