Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All contractors will be paid as W2 employees.

Top Skills Needed:

Major incident experience

change management

strong ITIL background

service now

• Provide monitoring and problem management for Tiffanys Technology Services team

• Engage IT resources for problem management processes and reporting of all events on a daily, weekly and monthly basis

• Analyze and organize all reports that will provide value to support and development groups.

• Maintain GPM service level commitments with specific emphasis on alert management, process flow, problem management, incident management, communication, customer service, and system and application reliability

• Maintain and document new and existing GPM processes and procedures

• Perform monitoring, deployment, and support activities for the production ecommerce environment while maintaining business partnerships with outside service providers and internal groups