BCforward is currently seeking a highly motivated Client Care Coordinator for an opportunity in Indianapolis, IN!

Summary:

• Position Title : Client Care Coordinator
• Location: Indianapolis, IN
• Anticipated Start Date: 01/27/2025
• Duration: Full-Time Employee
• Work Requirement: W2, sponsorship cannot be provided for this role.
• Pay Range: $45,000/year to $55,000/year.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Compensation structure is competitive base salary (+) full benefits package w/ 401k.

Position Summary:

We are seeking a dynamic Client Care Coordinator to join our team in Indianapolis, Indiana. In this critical role, you will oversee hiring activities for one of BCforward’s key client. You will collaborate closely with regional Hiring Managers, internal BCforward teams, and candidates, ensuring a seamless process and a high level of satisfaction for both clients and candidates.

Job Responsibilities

• Client and Candidate Coordination: Act as the main point of contact for clients and candidates, ensuring smooth communication between hiring managers, recruitment, onboarding, and procurement teams.
• Onboarding Support: Guide candidates through the onboarding process, providing login details, equipment information, and assisting with necessary documentation.
• Payment and HR Issue Resolution: Address any payment or HR-related inquiries from candidates, ensuring timely and effective resolutions.
• Process Management: Ensure efficient candidate onboarding, meeting start date and resource requirements.
• Customer Service: Provide exceptional support to both clients and candidates through phone, email, and text.
• Scheduling and Resource Management: Track candidate start dates and ensure all required resources are ready.
• Data Management: Regularly audit internal data for accuracy and completeness.
• Relationship Building: Build strong relationships with candidates, offering support and resolving concerns to ensure engagement.

Job Requirements

• A minimum of 2 to 5 years of experience, preferably within staffing or customer service environments.
• Strong analytical capabilities, with a data-driven approach to decision-making and problem resolution.
• Exceptional communication and organizational skills.
• Demonstrated ability to work independently and proactively, with a high level of self-sufficiency.
• Experience with HR systems and tools is considered a valuable asset.
• A university degree in Human Resources or a related field is preferred.

About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solution’s organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over the years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.