I would like to set up a time to discuss the potential opportunity below:
Role: Senior Program Manager, NPI and NSI Global Customer Services
Location: Remote (Must work in the PST hours)
Duration: 12 months
Job Title:
Senior Program Manager, NPI and NSI Global Customer Services
Duties
- Leads preparation of customer services readiness to support new products and to deliver new services by using cross-functional program management.
- We are seeking talented individuals with demonstrated program experience, strong business process and process improvement skills, a background in customer support and new services introductions, and who are strong candidates who can be heavily influential in the organization.
Responsibilities and experience include:
- Experienced senior program manager who manages readiness of a large number of functions the global support teams for services readiness, IT/business systems configuration, processes, training, lab equipment, and other areas in support of new product introductions (NPI) and new services introductions (NSI)
- Leads readiness for customer services and support by driving multiple cross-functional teams, including product management, technical support, IT, Engineering.
- Drives development of program scope, schedules, stakeholder list, process, plans and execution with multiple functions in a fast-paced. collaborative environment.
- Identifies and manages risks, demonstrates strong problem-solving skills, drives strategy decisions, uses outstanding verbal and written communication skills to influence all management levels.
- Uses experience in service and support and New Product Introductions and New Services Introductions, to organize and manage projects to meet business objectives.
- Demonstrates outstanding ownership and dedication, strong leadership for guiding and influencing at levels from peers to executive leadership.
- Drives continuous improvement and innovation, demonstrates flexibility and adaptability.
Skills Work Experience:
- Minimum 10 years' experience in technology, preferably field engineering or technical support, with at least 5 years' experience in new products, related engineering, or program management role or technical program management role.
Certifications/Accreditations:
- PMP preferred
- ITIL or Lean Six Sigma certifications desired
Key Competencies:
- Technical skills & knowledge: Familiarity with supporting the following technologies: Cybersecurity, network security, or cloud technologies. Experience with SaaS is desired.
Other abilities:
- Analytical, customer service orientation, functional job knowledge, initiative, judgment/decisiveness, negotiation, organizational agility, planning & organizing, and strong communication skills.
Travel:
Education level:
- Bachelor's degree in a technical field or equivalent experience in a software or hardware support environment.