Cision employs the brightest, most passionate people in the tech industry. We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

As People Operations Manager, you will be a member of our newly created global People Operations team, reporting to the VP, Global Head of People Operations. You will lead a team who will be responsible for supporting employees throughout their full lifecycle including but not limited to onboarding, offboarding, benefits administration, creating and maintaining personnel records, employment changes in our Human Resource Information System (HRIS), and supporting with ad hoc people related inquiries. You will also act as a strategic partner to your People Partner colleagues in the US, Canada, LATAM, and Mexico. You will be part of a People team that is supporting and collaborating with all our Cision group offices around the world, and will be directly responsible for policy and compliance in The Americas in partnership with the VP, Global Head of People Operations.

You are detail oriented, comfortable leading a team and developing relationships with relevant stakeholders, and not intimidated by systems or data, also a team player that fundamentally believes we are stronger together.

What you'll do:

• Lead and develop a team of 2-4 people who will support People Shared Services across The Americas.
• Ensure the proper management of all things related to the employee E2E lifecycles such as onboarding, offboarding, employment verifications, data entries and changes in the HRIS, contract extensions, and leave management.
• Ensure the proper organization, maintenance, and accuracy of personnel records.
• Ensure a first-class level of support to Cision employees by ensuring the team is managing a People team inbox and responding to employee inquiries in a timely manner.
• Oversee and help the team to work closely with our internal payroll team to collate and manage accurate and timely data before the end of each monthly pay cycle (if/as needed).
• Support the People Partners with general administration and special projects as needed.
• Work closely with the VP, Global Head of People Operations on strategic projects such as onboarding and offboarding processes, central file management platform, handbook and policy harmonization, People Team data and system training.
• Own and evaluate the contractor management process for The Americas
• Audit payroll data/ inputs and act as the point of escalation for the team
• Act as the default HRIS approver on behalf of the VP, Global Head of People Operations
• Draft and arrange employee communications as needed in partnership with the Global Head of Employee Experience.
• Co-create and regularly update the People knowledge hub (intranet) consisting of various employee forms, policy and FAQ documents
• Provide counsel and training where needed to other members of the People Team on local policies, employment practices and payroll impact
• Help to maintain employee handbooks, policy documents. Work closely with the Legal team and external advisors to ensure compliance with current local legislation

What you'll have:

• US employment policy knowledge
• Outstanding written and verbal English communication skills
• Minimum 2-3 years prior experience in similar role or field of work
• Excellent MS Office Suite skills and experience
• Experience with UKG and ADP is a plus

You are:

• Detail oriented and have a structured approach to your daily tasks
• Comfortable working with data, numbers and formulas within Excel, including functions like Pivot tables, VLOOKUP, etc.
• Confident with HRIS and employee data management systems
• Eager to work in a global team and lean in to support other employee groups as needed
• Service-minded, ‘Can do’, problem-solving attitude to both small and big tasks