As a LIS Administration Consultant, you will work with laboratory staff to implement projects, provide consulting services, and ensure on-time delivery with client satisfaction. Your role includes offering guidance on workflow planning, promoting best practices, and maximizing client ROI. Services may be delivered onsite or remotely.

Key Responsibilities

• Collaborate with stakeholders pre- and post-sale to align project scope with client expectations.
• Lead implementations while adhering to departmental procedures.
• Advise clients on workflow efficiency using best practices.
• Provide product training during implementation.
• Suggest process improvements based on client and internal feedback.
• Travel to client sites to install and configure software.
• Ensure excellent customer satisfaction throughout the project lifecycle.
• Troubleshoot and resolve technical issues, individually and as part of a team.
• Train and support laboratory staff on LIMS usage and best practices.
• Document system configurations, procedures, and changes.
• Perform additional duties as needed to contribute to the company’s success.

Skills & Qualifications

• Strong project management and independent work skills.
• In-depth knowledge of laboratory workflows and software applications.
• Excellent communication and presentation skills.
• Strong analytical and problem-solving abilities.
• Proficiency in mentoring and improving workflow processes.

Required Experience & Education

• Bachelor’s degree in Life Sciences, Pharma, or Toxicology.
• 3+ years of experience in laboratory management or informatics, with LIMS expertise.
• Proficiency in SQL query writing and programming languages (e.g., C++, Java, PL/SQL).
• Familiarity with lab operations, QA, regulatory requirements, and industry standards.
• Experience with APIs and interfaces (e.g., HL7) and SQL database management tools.