Peak Partners has a large regional healthcare system client who is seeking an IT Service Center Manager who will oversee the help desk and operations staff, and the activities associated with the identification, prioritization, and resolution of reported problems. This is an onsite position located in Baltimore city with an annual salary of $105-120k DOE.

Responsibilities:

• Serves as escalation point for Help Desk calls
• Resolves problems directly or through coordination with other IS personnel and/or outside vendors
• Keeps IS Administration informed of Help Desk and Operations performance, issues, and client usage
• Monitors staff performance daily
• Performs staff evaluations and makes recommendations for promotion, training, and disciplinary action
• Manages the daily staff schedule and allocation of resources
• Assists in the development of the operating budget related to the Help Desk and Operations support and staff needs
• Creates and maintains approved list of services, service level agreements, escalation schemes, objectives and a strategy and plan for the Help Desk and Operations Support Services
• Manages maintenance and logistics for data centers
• Ensure that staff monitor all central processing hardware units, servers and associated peripheral equipment
• Verify that staff executes production scheduled jobs, checks and analyzes errors, and takes corrective action when needed
• Negotiate and oversee maintenance contracts on all data center equipment.

Requirements:

• BS in Computer Science or Information Services
• Working knowledge of theory and practice within a specialized field
• 5-7 years

If you think you have the qualifications stated above and are interested in exploring a new opportunity, we will welcome the chance to review your resume and talk further.