About Persistent

We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 12 of the 30 most innovative global companies, 60% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $328.2M revenue in Q1 FY25, delivering 16% Y-o-Y growth. Our 23,500+ global team members, located in 19 countries, have been instrumental in helping the market leaders transform their industries. We’re also pleased to share that Persistent has been recognized as a Leader in the ISG Provider Lens™ Digital Engineering Services Quadrant Report for the U.S. and Europe 2024. We were also recognized for excellence in governance and executive leadership in Institutional Investor’s 2024 Asia Executive Team Survey . Throughout our market-leading growth, we’ve maintained a strong employee satisfaction score of 8.2/10.

About Position:

Role : Operations Manager

Location: Dallas, TX

Experience: 12 years

Job Type: FTE

Duration : long Term

What You'll Do:

• Enhance customer service quality and satisfaction.
• Lead and manage the InfraOps, Platform DevOps, and SRE teams to ensure effective and efficient operations.
• Develop and implement operational strategies to enhance the performance, reliability, and scalability of Cloud for VMware services.
• Collaborate with cross-functional teams to drive continuous improvement and innovation in cloud operations.
• Ensure adherence to industry best practices and compliance with relevant standards and regulations.
• Monitor and analyze system performance metrics to identify areas for optimization and improvement.
• Develop and manage budgets, resources, and timelines for operational projects.
• Foster a culture of accountability, collaboration, and continuous learning within the teams.
• Provide technical guidance and mentorship to team members, fostering their professional growth and development.
• Manage incident response and resolution, ensuring minimal disruption to services and effective communication with stakeholders.
• Drive the adoption of automation and DevOps practices to improve operational efficiency and reduce manual interventions

Expertise You'll Bring:

• Bachelor’s degree in computer science, Information Technology, or a related field. Advanced degree preferred.
• Proven experience in managing technical operations teams, preferably in a cloud or virtualization environment.
• Strong knowledge of VMware technologies and IBM Cloud infrastructure.
• Experience with DevOps practices, automation tools, and SRE principles.
• Excellent leadership and team management skills, with the ability to inspire and motivate teams.
• Strong analytical and problem-solving skills, with a focus on performance optimization and reliability.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Proven ability to manage budgets, resources, and timelines for complex operational projects.
• Familiarity with industry standards and regulations related to cloud operations and security.

Education (degree) and professional experience required:

• Bachelor’s degree in Technology, Computer Science or relevant equivalent professional experience

Other requirements:

Fluent in written and verbal English

Personal skills and qualities:

• Quick learner
• Team player

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Our company fosters a values-driven and people-centric work environment that enables our employees to:

Accelerate growth, both professionally and personally

Impact the world in powerful, positive ways, using the latest technologies.

• Enjoy collaborative innovation, with diversity and work-life wellbeing at the core.
• Unlock global opportunities to work and learn with the industry’s best.

Let’s unleash your full potential at Persistent - persistent.com/careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”