Position : Technical Lead Conversational AI Integration Resource

Location : Hybrid – Charlotte NC Alternative option St Louis MO

Duration : Long-Term Contract

In order of priority

Conversational AI

Chatbots/IVR systems (technical integration knowledge)

KORE AI

LLM (GenAI)

Job Description :

• Recent experience with Conversational AI projects and Kore AI (optional).
• Minimum 3+ years relevant technical work experience, at least developing and implementing Conversational AI
• Collaborate with cross-functional teams to design, develop, and deploy conversational AI applications using Kore AI, across IVR, chat, and voice platforms.
• Intent identification and LLM development
• Strong expertise in developing conversational AI applications (chatbots, IVR systems, virtual assistants).
• Proficiency in integrating AI solutions with RESTful APIs and external services .
• Knowledge of web services, data retrieval, and integrations.
• Hands-on experience with conversational AI platforms, frameworks, and tools.
• Build and refine chatbots, virtual assistants, and IVR systems that provide intuitive and effective user interactions.
• Work with Generative AI models and fine-tune LLM-based conversations for high-quality, context-aware interactions.
• Develop and optimize natural language understanding (NLU) and processing (NLP) models to improve accuracy and user intent identification.
• Knowledge on KORE AI is plus but will explore other options

Best Regards,

Prashant Kumar

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