A Systems Administrator (TS/SCI) position just opened up in Pasadena, CA at the JPL/NASA facility. In this role you will provide daily operational support for highly available Windows and Linux servers, systems, and platforms to solve a wide array of customer needs and requests and enable projects to perform and deliver on milestones and deadlines to non-NASA sponsors. You must have a minimum of 1-3 years of related experience and be a U.S. Citizen with an active TS/SCI Clearance.

Location: Pasadena, CA 91109

Position: Systems Administrator – TS/SCI Clearance

Pay Rate: $46/hour DOE

Duration: Ongoing contract with high possibility of going permanent

Work schedule: 9/80 1st Shift

We do offer PTO, holidays, 401k, medical, dental, and vision

NOTE: MUST HAVE AN ACTIVE TS/SCI CLEARANCE AT THE TIME OF HIRE

As part of the IT Special Programs team, the candidate will provide daily operational support for highly available Windows and Linux servers, systems, and platforms to solve a wide array of customer needs and requests and enable projects to perform and deliver on milestones and deadlines to non-NASA sponsors. The Systems Administrator is responsible for providing effective and friendly end user support, installation/configuration, operation, and troubleshooting of hardware, software, and related infrastructure. This individual also participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values and sponsor and cybersecurity requirements. Candidates must be self-starters and be able to work through complex problems to help customers continue to operate.

Specific Responsibilities Include:

• IT Support in a heterogeneous environment (Windows and RHEL 8.x Linux) with a high focus on problem resolution and customer service
• Coordinates and executes equipment delivery and installation (requires the ability to comfortably lift and carry up to 50 lbs.)
• Must possess strong, in-person customer service skills and excellent communication skills both written and verbal to resolve customer problems
• Must demonstrate persistence in working Tier 1 customer service issues until resolved
• Experience working with a help desk ticketing system, maintaining and regularly updating records
• Ability to identify and report recurring incidents as well as identify patterns of problems and escalate for resolution appropriately
• Develop/maintain both user and technical manuals or guidelines
• Provide support in a secure, sensitive environment for both physical equipment and troubleshooting digital occurrences
• Assist in training or provide guidance/direction to staff
• Manage the IT system infrastructure and any processes related to these systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, etc.
• Configure and manage Windows and Linux operating systems and install/load operating system software, troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
• Have experience with IT security and related technologies to ensure compliance with regulations and government sponsor security requirements

Requirements:

• Demonstrate experience supporting users Windows or Linux VM’s, Workstations and Servers.
• Demonstrate experience working in heterogeneous computing environments. (i.e. Linux, Windows, Macintosh)
• Demonstrate experience installing and configuring Windows and Linux servers and workstations for both development and operational environments. (Windows Server 2019+, Linux RHEL8+)
• Have some experience working with storage environments, large data storage pools and related hardware
• Demonstrate experience providing systems administration support to scientists, engineers, and/or military personnel
• Demonstrate ability to juggle multiple responsibilities effectively
• Have used or worked in environments employing configuration management and/or configuration control measures
• Able to write detailed instructions and documentation regarding systems administration activities
• Experience supporting computing or networking systems in challenging environments with high stakes outcomes
• Experience supporting senior officers in US military services or Federal agencies

Experience/Education:

1-3 years’ systems administration experience in mid-to-large environments, preferably with the US military or intelligence community

Candidate may be required to:

• Respond to after-hours requests as required in a 24 x 7 environment
• Be available to work non-standard hours; early hours, after hours, weeknights, or weekends as needed
• Required Certifications: Must have a current IAT Level II/III, or IAM Level I/II/III 8140 Cyber Workforce Management Certification (examples: Security+, CASP, Cloud+, CISSP, etc.)
• Required Clearance: Candidate must have an active TS/SCI clearance
• Current Counter-Intelligence (CI) Poly is highly desired. Must be willing to submit to a CI Poly