Salary Range

$36,000-$51,000

Reports to: President

Department: Operations

Role 

The Community Manager will play a key role in building, nurturing, and maintaining our company’s brand presence and client relationships. As a vital part of our team, you will be responsible for engaging with our audience, gathering insights, and implementing strategies that support customer satisfaction, loyalty, and community growth. This role requires a proactive, organized, and creative individual who excels in communication, understands market trends, and can translate community feedback into actionable business improvements.

Responsibilities

• Client-centric mission - follow the client-centric mission to make certain we are moving towards our long-term outcomes.
• Foster an active, responsive, and friendly community atmosphere across various platforms and in person.
• Develop and implement lead-generation initiatives and improve call-booking processes to maximize prospect engagement.
• Stay up to date with current social media trends.
• Develop gameplans and story boards for social and advertising.
• Capture internal and client photography and videography to bring stories to life.
• Craft and share captivating social posts that resonate with audiences.  
• Build meaningful connections through active audience engagement.  
• Promote and utilize business systems effectively in order to cultivate vibrant connections within the organization’s community.  
• Track and analyze key metrics related to community growth, engagement, and client satisfaction, adjusting strategies as needed.
• Expand and deepen the network of media members, influencers, and podcast hosts.  
• Conduct feedback calls and gather insights through well-crafted surveys from clients at all levels, providing valuable input for service optimization. 
• Surprise and delight packages for all those involved with the organization and affiliates.
• Plan and deliver events locally for the team and clients.
• Streamline office operations to ensure efficiency and productivity.  

Results

• Clients have a good feeling of our engagement through follow-up building strong relationships.  
• Drive client success by ensuring exceptional experiences.
• Build a positive, responsive environment that leads to higher client retention and satisfaction rates.
• Constant stream of content available to other team members for internal and client use.
• The affiliate program for multiple products thrives.
• Social communities grow for organization and clients.
• We have eye-catching promotional materials that leave a lasting impression.  
• Events are well planned, executed brilliantly, and people have a wonderful experience.
• Track metrics and projects on a daily, weekly and monthly basis.
• Gather and implement actionable feedback from the community to drive improvements in product development and client relations.
• Timely submission of weekly and monthly reports.
• We use the minimum effective dose systems and platforms in order to get the greatest results.
• Assist with completion of company projects to help move the business forward.

Requirements

• Previous experience in managing online communities and engaging with clients across multiple platforms.
• Proven track record of fostering community interactions and responding to audience inquiries.
• Ability to focus on client success through effective communication and tailored strategies.
• Excellent written and verbal communication skills, with the ability to convey brand values and maintain a positive tone.
• Strong follow-up skills to ensure client satisfaction and relationship building.
• Proficiency with multiple social media platforms and a deep understanding of content engagement strategies.
• Ability to manage multiple projects and effectively follow through on task completion without constant supervision.
• Skilled in using data and feedback to adjust strategies and improve community engagement.
• Proactive approach to take initiative on projects and processes.
• Experience with editing software.
• Ability to create high-quality visual content for promotional and social media use.
• Ability to set goals and develop achievable timelines to implement them.
• Able to work independently and as a team member to drive the business forward, and at times, under pressure to accomplish a wide variety of tasks.

Salary Range

$36,000-$51,000

Based on skill set and experience according to our performance advancement plan.