Village Square Veterinary Hospital is seeking a
Client Service Representative to join our Portola Valley team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.
In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.
This is a full-time position, with a 5/8 schedule and availability needed Monday through Friday. Full-time benefits and compensation: - Compensation: $21-24/hour, based on experience and skillset
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program
- 401k options
- Paid time off and holidays
- Personal pet discounts
- Employee Assistance Program
Required qualifications and skillset: - 1+ years of client service experience
- Clear written and verbal communication
- Managing multi-line phones and email
- Scheduling appointments and setting up client/patient accounts
- Invoicing and processing financial transactions
About Village Square Veterinary Hospital: We are a well-established, 6 doctor practice offering the highest quality of medicine to small animals in our community. The Village Square team maintains a positive atmosphere where continued learning/development is a priority and everyone is eager to lend a helping hand. Although our hospital is busy, we maintain a fun, close-knit culture and are commitment to providing exceptional service to our wonderful, long-standing clientele.
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