Massage Therapist

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

The Massage Therapist will provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple:

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

Be a role model to all Associates on our team by displaying our Vision Values in all aspects of operations through internal and external service
Have a critical eye toward all products, services, and operational culture is in line with company standards
Provide personalized service to every individual you encounter
Learn as much as you can by completing all training
Enhance the member experience with positive interactions, acting as the face of the club to all members and guests, greeting them as they come and go
Ensure an environment in which high standards of comfort, service, and quality exist for our guests
Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service
Receive guests on time for their service in a courteous, professional and polite manner
Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices
Properly open and close each shift according to Standard Operating Procedures and Spa protocols
Properly care for equipment, using proper sanitation and use proper amounts of product to assist with cost controls
Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation
Have complete knowledge and understanding of all services and products offered
Perform prep work, properly clean and restock room as required
Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available in the Spa or on property
Responds promptly to guest requests, complaints or inquiries professionally, courteously and promptly reporting to a supervisor if needed
Maintain a clean, safe, fully stocked and well-organized work area
Assist in all areas of the spa operation, including locker room and fitness center as needed, as requested by management
Ensures teamwork and enhances cooperation between all departments.
Remember, that nothing is more important than safety and security, so you will do checks and work with the property engineering team and your local vendors to ensure all items are in proper working order and excellent condition
Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Perform any other duties as requested by leadership to aid in better operation of the property and service to the guests

Necessary Skills:

Extensive, previous experience as a Massage Therapist at a quality location
Can multi-task and meet deadlines while projecting a resort-like image both in person and over the phone.
Able to report to work for scheduled shifts
Able to work a flexible schedule, we are a 24/7 business which may require work availability of nights, weekends, and holidays.
Able to communicate effectively in writing, verbally, and in person
Able to communicate in the English language
Can maintain a clean and attractive work area, uniform, and person
Have or can learn knowledge of fire alarm system and evacuation procedures
Able to bend, reach, kneel, push, and stretch and lift and/or carry up to 30 pounds
Able to work for 8 hours and work in a restrictive space/environment
Have eyesight enabling vision both near and far
Comfortable using a step stool or ladder
Able to use/lift arms and/or stand for up to 8 hours
Able to work in extreme conditions such as heat, cold and stress
Have finger dexterity for operating equipment
Has the highest degree of integrity and is humble, living by the Golden Rule
Able to work with people from diverse cultures and backgrounds
Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

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