Office Manager, Benninton VT
Weekdays only. Full-Time.

ABOUT THE ORGANIZATION
SaVida Health is a specialty medical practice providing outpatient opiate and alcohol addiction treatment services. SaVida Health's care model includes medical care, counseling, comprehensive toxicology testing, case management and medical management of psychiatric medications. SaVida provides compassionate and individualized treatment programs to support those with substance use disorder.

DESCRIPTION
Summary:
The Office Manager is responsible for the implementation, management, execution of all the organization’s programs. This individual works within the guidelines, policies, mission, values and goals of the organization and is accountable and responsible for specific projects as assigned.

Role and Responsibilities
Direct, plan and coordinate the work of the organization staff including supervision and evaluation, training and team building
Organize and attend weekly departmental meetings to maintain effective communication
Ensure adequate and qualified staff to carry out program activities
Community Outreach; Patient Outreach
In consultation with the RMO/COO, responsible for the selection, hiring, coaching, and discipline of the program employees
Responsible for the implementation, management, supervision and evaluation of all activities of the program in accordance with regulatory and national accreditation standards
Ensure that organization policies and procedures are up to date and accurate and that they are being followed by organization staff
Routinely assess staff members and overall organization’s compliance with policies and procedures, employee orientation expectations, employee handbook, client manual, Client Bill of Rights/Responsibilities and codes of ethics and conduct
Continuously assess services being provided and propose to management team suggestions for increased services that will help to promote the overall growth and well-being of the organization and those it serves
Investigate and respond to complaints by staff, grievances related to clients and their treatment at the organization; answer client requests, letters and correspond as needed
Oversee the caseload of each clinician; work with clinicians to enhance competencies in order to be more effective in clinical situations
Oversee client appeal forms, process and follow through with rendering of decision including documentation and notification
Serve as intermediary with Medical Director/APRN and pharmacy or other doctors involved in client care as requested
Oversee and assist Senior Clinician with new employee orientation to ensure clarity and understanding of all organization policies, procedures and expectations
Meet regularly with all new employees to assure adequate transition into the organization; evaluations after 120-day probationary period and annually thereafter, or at another interval if needed
Maintain adequate documentation of all meetings
Develop and maintain external collaborative relationships with local service providers; serve as a community liaison in order to promote the organization, goals, values and the services offered, develop presence within the community; learn about available resources available to clients within the community to create a cohesive collaborative approach to client care and participate in community based meetings and committees including, but not limited to DPH/BSAS, WMSAPA, MOAR, FRC, MAT, or as delegated
Complete performance evaluations and discuss them with supervisees, ensure that supervisees complete the self-assessment so final evaluation is a collaborative effort.
Assist supervisees in developing professional goals for the upcoming year
Lead the MDT committee and provide feedback to clinicians as indicated
Maintain Microsoft Access program to ensure that all documentation is being completed by clinicians as required
Oversee the monthly clinical note audit and discuss results with clinicians
Participate in the meetings and committees as requested
Perform other duties as needed or requested by the RMO/COO

FULL-TIME: Monday - Friday
LOCATION: Biddeford, Maine

POSITION REQUIREMENTS
Qualifications and Education Requirements
Bachelor’s Degree in business, education or healthcare administration required or equivalent experience
At least two (2) years of experience in substance abuse treatment preferred
At least two (2) years of management experience required
At least two (2) years of Community/Patient Outreach required
Preferred Skills
Demonstrated leadership, program development and decision-making abilities
Ability to work independently and as part of a team
Computer literacy; typing skills, knowledge of EMRs (Athena Health Systems preferred), MS Word, MS Excel
Ability to work with individuals and groups from diverse populations; bilingual/bicultural preferred
Excellent verbal and written communication skills
Ability to effectively manage time to meet deadlines
Represent the organization effectively and professionally when participating with community members
Serve as a role model for other staff members to help maintain professionalism in the workplace including professional boundaries and codes of ethics
Maintain and support the mission and goals of the organization
Ability to build strong teams to meet performance goals
IND300
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

THIS POSITION IS CURRENTLY ACCEPTING APPLICATIONS.