Summary

The Systems / Database Engineer will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and up keeping the operating environments; responding to incidents & problems, planning for growth, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services. This position is part of the Hardware Platform Solutions (HPS) organization in North America.

Detailed Description

Performs tasks such as, but not limited to, the following

• Provide technical support and perform maintenance
• Install, maintain and configure network hardware and equipment, routers and switches
• Perform service monitoring and reporting, with a focus on risk management and compliance
• Explore new solutions, enhancements and opportunities for continuous improvement, projects and more
• Perform the acquisition, provisioning and decommissioning of related equipment, software and services
• Formally document change requests and manage the changes
• Manage server applications and track usage of engineering tool usage to track licensing needs
• Foster and develop a trusting relationship with the customer as well as internal resources, and be the customer advocate

Knowledge/Skills

• Strong analytical, troubleshooting and problem solving skills.
• Ability to communicate confidently and directly with executive stakeholders as well as end-client technical teams.
• Good leadership and teamwork skills.
• Fundamental knowledge of networking concepts
• Knowledge of infrastructure service management and diagnostic tools and processes
• Excellent understanding of IP, MPLS, WAN, Ethernet, Wireless networking technologies.
• Experience with Sonic Operating System on Dell or any other hardware.
• Experience with data center design, security principles, computing infrastructure
• In-depth knowledge of the Windows OS (server and client). Linux and other mainstream OS knowledge are desired

Typical Experience

• 6 to 8 years of related experience. Experience in similar job roles such as the design of local area and wide area networks.
• 2 to 4 years experience in a similar technical position supporting Sonic Operating System on Dell or any other hardware
• Experience on IP networks and Networking Products

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.