Deliver a world-class customer service experience

Each year, CarMax Auto Finance helps more than 300,000 customers with vehicle financing. We strive for a simple and seamless experience by offering fast, on-site financing, competitive terms, and convenient payment methods. Our teams understand that the purchase of your vehicle is just the beginning, and we’re committed to being there for our customers throughout every step and milestone of vehicle ownership. The Analyst II, Technical Support and Reporting is critical to the company delivering that iconic customer experience by providing data analysis and support to operational strategies.

What you will do

• Conduct root cause analysis, solving basic to complex data challenges
• Leverage a variety of systems and databases to retrieve data
• Become a subject matter expert in system data and leverage that knowledge to identify critical data elements, translating those into key business metrics
• Maintain existing business reporting and monitoring dashboards for all areas of CAF to support the business in driving execution and managing performance
• Assist in the design and development of enhancements to reports and dashboards to transform the way CAF interacts with data
• Learn and utilize different tools, processes, and services and work with mentors and peers to developed advanced technical and analytical skills
• Provide front line support on system related data questions or issues

Optimize operational efficiency with data

Our company’s success is motivated by our customer-centric, data-informed approach to problem solving, with an unparalleled focus on a company culture that supports our associates and our community. As an Analyst II, Technical Support and Reporting, you will have a direct hand in this effort by evaluating business needs and independently translating insights into meaningful business solutions through a combination of business knowledge and data analysis skills. It takes a tenacious enthusiasm for problem-solving, combined with an inherent passion for doing what’s right, to balance the needs of the business and our customers in these endeavors. You will be entrusted to work independently, in an environment that is collaborative, fast-paced, teamwork-centric, and ever-evolving.

Qualifications and Requirements

• Bachelor’s Degree preferred, in an analytical or technical major
• 1-3 years of experience in an analytical or technical role
• Excellent verbal, written, and interpersonal skills
• Experience required in SQL and DBMS technology; Snowflake preferred; Teradata, Microsoft SQL Server, Oracle, or other major data application acceptable
• Experience preferred in:
• SSRS/PowerBI
• Tableau
• Python
• GitHub or other version control software

Work Location And Arrangement: This role will be based out of Atlanta, GA CarMax Auto Finance Office and have a Hybrid work arrangement