Job Title: Operations Manager, Ophthalmology - Texas

Location: Texas (Travel Required Between Offices)

Reports To: Regional Director of Operations

OPHTHALMOLOGY INDUSTRY EXPERIENCE IS ESSENTIAL FOR THIS ROLE

Job Summary:

We are seeking an experienced Operations Manager to oversee the daily operations of 6 ophthalmology offices and 17 providers across Texas. This role requires a hands-on leader with a strong background in healthcare operations, exceptional organizational skills, and the ability to ensure efficient practice management while delivering excellent patient care.

Key Responsibilities:

Operational Leadership:

• Oversee daily operations across six offices, ensuring consistency in processes and quality standards.
• Develop and implement operational strategies to optimize workflow, increase efficiency, and enhance patient satisfaction.
• Manage provider schedules to ensure optimal utilization and timely patient care.

Team Management:

• Supervise and support administrative and clinical staff, including performance evaluations, training, and development.
• Foster a collaborative and motivated work environment to drive staff engagement and retention.

• Financial Oversight:
• Monitor budgets, control expenses, and analyze financial performance metrics.
• Collaborate with leadership to identify growth opportunities and implement cost-saving measures.

Compliance and Quality Assurance:

• Ensure all offices adhere to federal, state, and local healthcare regulations, including HIPAA compliance.
• Implement and monitor quality assurance programs to maintain high standards of care.

Patient Experience:

• Address patient concerns and ensure resolution to maintain a positive patient experience.
• Promote patient satisfaction initiatives and ensure timely follow-up on feedback.

Operational Reporting:

• Provide regular reports on key operational metrics to senior leadership.
• Identify trends and opportunities for improvement within the practices.

Qualifications:

Education: Bachelor’s degree in healthcare administration, business management, or a related field (Master’s preferred).

Experience: 3+ years in a healthcare operations management role, preferably within ophthalmology or a multi-site healthcare organization.

Skills:

• Strong leadership and interpersonal skills.
• Proficiency in practice management systems and EMR software.
• Financial acumen and experience managing budgets.
• Exceptional organizational and problem-solving abilities.
• Knowledge of compliance standards in healthcare, including HIPAA.