Job Title Wallet – Senior Business Operations Manager (Project Manager)

Duration 12+ Months (Will extend with possibility of contract to hire)

Location New York, NY (Hybrid)

Role and Responsibilities:

• Join the Business Operations team within the Wallet in the United States
• Manage daily activities of new features launching within Wallet including relevant project management efforts, performance tracking, documentation management, and internal communications (stakeholder management and reporting)
• Collaborate with Business Development, Product, and Marketing teams to align strategy and capture business requirements
• Conceptualize and develop solutions such as dashboards and reports to track KPIs and drive business performance / support decision making
• Develop ongoing and ad-hoc executive reports on Wallet performance and present to relevant stakeholders and leadership on trends and opportunities
• Identify, develop and execute on improvements to data analysis and internal processes improve operational efficiency

Skills and Qualifications:

• BA/BS required;
• At least 8+ years of experience in business operations, project management, or strategic planning, ideally within the mobile, services, or payments space
• Experience developing and managing business and feature performance reports for leadership
• Experience with data analysis, identifying business insights, and developing recommendations for enhanced business performance
• Experience with project management including developing internal information flows and documentation for new projects, stakeholder management, reporting, etc.
• Experience collaborating with cross-functional teams
• Strong communication and presentation skills including experience presenting to senior executives
• Ability to deal with ambiguity, solve complex problems, and navigate large, global organizations
• Ability to work proficiently in technical settings
• Strong analytical skills including advanced Excel (e.g., macros and pivot tables)
• Proficiency in data visualization tools (Tableau, etc.) strongly desired
• Korean language proficiency a plus however, not required

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