Workplace Experience Host
Silicon Valley, CA
Hours 9am-5:30
Summary
The Workplace Experience Host is an integral part of Firm’s Workplace Experience (WE) team. This role will be responsible for providing a warm, professional welcome to the Firm’s offices, setting the stage for a positive and productive stay, while integrating people, space, and technology to provide a globally consistent, welcoming, and productive experience. This role will be located in our Silicon Valley office. Please note that this role has an in-office presence.
Responsibilities & Qualifications
Front desk support
- Welcoming all personnel and external visitors
- Registering visitors, coordinating details with building security and administration
- Answering all calls and inquires at the front desk
Supporting the daily workflow
- Anticipating internal and external guest needs by understanding in-office services and work areas
- Building and maintaining guest profiles to tailor support
- Executing processes and strategies for in-person client support utilizing the firm’s Workplace Experience technology tools: EMS, ENVOY, CIC, etc.
Conference center/meeting support
- Coordinating internal and external office events in accordance with local responsibilities
- Spot cleaning, tidying, and reconfiguring amenity spaces, pantries, cafes, soft seating, and other areas
- Executing the food and beverage experience including menu planning, sourcing new vendors, set-up, presentation, and breakdown
- Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Firm retains
We’d love to hear from you if you
- Possess the ability to foster an atmosphere of belonging
- Display the ability to communicate effectively and adapt with ease
- Possess high EQ skills and have the ability to respond with appropriate behavior
And have
- A High school diploma or an equivalent
- A minimum of two (2) years of hospitality or customer service management experience
$65,000.00, plus overtime and bonus