This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.

• Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) (5+ years of experience preferred)
• NICE CXOne Studio experience (3+ years of experience preferred)
• Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python (4+ years of experience preferred)
• Ability to develop, maintain, and troubleshoot webservice API calls (5+ years of experience preferred)