Role: ServiceNow Legal Service Delivery Architect

Location: Chicago, IL (remote)

Duration: 6+ Month

Job Description:

Must Have Experience:

• Good Understanding about Legal Request and Legal Matter Management
• Good to have knowledge about legal simple contracts
• Hands on Experience in Legal Counsel workspace
• Experience in development of portal/ ESC development
• Good knowledge About Practice Area applications
• Good Experience of Legal Process, how the Legal request will be promoted to Legal Matter
• Good Understanding of relation between intake forms, Practice area and category
• Good Experience in Configuring Legal Now Mobile
• Should have the experience of creating Reports & Dashboard, using indicators
• Good Experience in scripting: Business Rules, Client Scripts, UI Actions, UI Pages, Access Control, etc.
• Good experience in configuring the Assignment Rules
• Hands on experience in configuring Flow designer for Process automation
• Good understanding in Legal matter task management, Artifacts.
• Hands on experience in implementing legal matter template.
• Hands on experience in email client configurations.
• Good to have knowledge about contract management
• Good to have knowledge in integration of LSD with cross platforms
• Good experience in configuring SLA's and Approvals
• Hands on experience in configuring knowledge base for legal service delivery.

Good to have Experience:

• Good understanding of data architecture, use/re-use data in core ServiceNow tables and data pulled from enterprise repositories for solution design
• Be able create detailed solution design document and explain various aspects of solution architecture and related artifacts
• Expertise in designing API based integrations using Spokes and REST messages including configuring various modes of authentication.
• Should be hands on for creating POCs, installing plugins and configuring products for new feature assessment and business demonstrations
• Familiar with scripting technology such as JavaScript, Angular JS, and Jelly.
• Experience of custom applications development
• Experience in working on Performance Analytics
• Design and modification of ServiceNow Service Portal.
• Domain Separation and designing the Process and data flow within various domains
• Knowledge of LDAP/Active Directory/SSO.
• Review existing set up and provide best practice recommendations in line with the OEM
• Monitor health, usage, and compliance of ServiceNow systems.
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
• Experience with HTML coding and Jelly script strongly preferred.
• Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.) Excellent collaboration skills including analysis, brainstorming, communication, teamwork.
• Self-starter and innovator.

Academic and Professional Experience

Professional

• 10+ years of relevant development experience with ServiceNow required. At least 4+ years in a role of ServiceNow Technical Architect .
• 2+ years of experience in working in Legal Service Delivery
• Certification as ServiceNow System certified administration
• At least 2 main line certifications
• Legal Service Delivery – Accreditation is a must
• ITIL Foundations certification is preferred.
• Bachelor’s degree or equivalent combination of education and experience.