JOB RESPONSIBILITIES :

The role of the Business Analyst will:

• Document current and future state business processes.
• Develop business functional and non-functional requirements.
• Develop test plans and scripts, and test new or upgraded technology.
• Provide technical support in the maintenance or enhancements of systems.
• Create software user guides and other supporting documentation as required.
• Provide user support and training on any new applications or new functionality.
• Provide incident support and communicate software issues to the appropriate personnel.
• Serve as a liaison between assigned business units of client and the technical team to provide technical support in the maintenance or enhancements of systems.
• Ensures functionality of automated system is consistent with adherence to laws, regulations, business rules and best practices.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES :

• Proven data analysis and problem-solving skills.
• Effective written and verbal communication skills.
• Strong interpersonal, analytical, and organizational skills.
• Ability to present and document high quality, detailed deliverables.
• Ability to focus on results to meet multiple deliverables and critical deadlines.
• Advanced knowledge in MS Office including Excel, Word, and Teams.

MINIMUM ENTRY QUALIFICATIONS :

• Bachelor's degree in a related field from an accredited college or university AND one year of related experience; OR Associate's degree in a related field from an accredited college or university AND two years of related experience.

PREFERRED QUALIFICATIONS :

• Experience implementing or supporting Workday HCM.
• Experience in supporting technology for public sector.