Support Engineer

San Jose, CA (3 Days onsite in a week)

Longterm

We’re seeking a proactive Support Engineer with a strong technical background and excellent communication skills. The role involves monitoring front-end and back-end systems, resolving issues quickly, and interacting directly with customers.

Key Responsibilities:

- Monitor system performance and reliability.

- Analyze logs to identify potential issues.

- Collaborate with development teams on complex problems.

- Troubleshoot real-time application issues.

- Document recurring issues for the knowledge base.

- Interact with customers for timely resolutions.

- Provide regular reports on system health and incidents.

- Work with development, product, and QA teams to relay feedback.

- Support may be needed on weekends and off hours.

Technical Skills:

AWS, New Relic, Splunk, EKS, Linux, Jenkins CI/CD, One or more automation scripting knowledge(bash, shell or Python)