Overview
The Brokerage Coordinator is responsible for supporting the Brokerage department and act as a liaison for Brokerage with vendors, and other NFI departments such as Accounting, IT, Carrier Relations, and Risk Management. This position reports to Brokerage Operations Supervisor.
Responsibilities

• Effectively on-board new customers including account set-up in the system and working with NFI credit.
• Maintain NFI Brokerage TMS current with customer information.
• Streamline processes wherever possible (EDI, Web Services).
• Ensure proper follow up and management of all loads in coordination with the Brokers.
• Ensure NFI Brokerage's back office processes are smooth, efficient, and effectively controlled by gathering needed documents, invoicing customers promptly and accurately, paying carriers promptly and accurately.
• Coordination and collaboration with other NFI Departments to ensure customer needs are met.
• Resolve process issues.
• Produce department reports.
• Complete any other tasks or duties as assigned.

Qualifications

• BA or BS Degree preferred
• 2-5 years Brokerage experience preferred
• Lawson and Aljex experience preferred
• Proficient in using MS Office Applications (Outlook, Word, Excel)
• Ability to work in fast paced environment that involves learning and using multiple applications and handling a high volume of phone calls
• Customer service philosophy and approach (willingness to do "Whatever it takes" to ensure our customers' needs are met)
• Excellent oral and written communication skills
• Market knowledge of truckload lanes and rates
• Individual commitment towards sharpening existing or acquiring new skills as required by demands of the business or customers.

We are excited to share the base hourly rate for this position is $23.07 - $30.76 . NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay.
Employees are also eligible for a robust benefit program , which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
Profit Center
PC-5630