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The Opportunity
Description
We're looking for a Customer Service Specialist , working in BPO industry in 557 NE Westbrook Way, Grants Pass, Oregon, 97526, United States .
Job Responsibilities:

• Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Develop a strong knowledge of our product portfolio and procedures
• Demonstrate 100% follow through in every commitment to provide one call resolution.
• Communicate additional promotions and services we offer effectively.
• Process customer orders in a courteous, efficient, timely manner with minimal errors.
• Document customer complaints and concerns immediately and facilitate satisfactory resolution properly.
• Communicate effectively with leaders including the Customer Service Supervisor & Manager.
• Attend and participate in team meetings regularly.
• Participate in ongoing training and development to improve the knowledge and skill required to better serve our customers.
• Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns
• Communicate with customers through various channels (Phone, email, chat)
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries
• Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensure resolution
• Collaborate with team members and other company departments to ensure overall customer and product satisfaction goals.

Our Client
Our client is a leading provider of comprehensive workforce and outsourcing solutions. With over 70 years of experience, they specialize in offering a wide range of services including consulting, staffing, recruitment, human resource management, vendor management, and outplacement.
Having established a global presence, our client has successfully catered to the needs of numerous Fortune 100 companies. They excel in providing staffing solutions for various sectors such as office services, call centers, light industrial, and electronic assembly.
Their commitment to delivering the highest quality workforce solutions is reflected in their strong reputation. They strive to offer the best opportunities to every candidate and ensure that organizations receive the most suitable workforce. This is achieved through their dedication to exceptional service, teamwork, and unwavering integrity.
Experience Required for Your Success
Job Requirements:

• High School diploma
• 2 years of experience
• Minimum typing speed 35 wpm, 10 key by touch
• Phone experience
• Professional communication skills

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?