POSITION SUMMARY:

The Clinical Supervisor will oversee and supervise Master Level clinicians who are responsible for evaluating, treating, and providing support for patients in need of psychiatric services through the Boston Medical Center Community Behavioral Health Center; this position will have primary responsibility for the Youth CBHC clinic, but will support clinical operations at the Adult CBHC clinic as needed. The Clinical Supervisor will manage all aspects of program administration and operations for the CBHC Clinic, in collaboration with the Director of Emergency Services, Medical Director, Clinical Director and Operations Manager. Administrative responsibilities include: coordinating day-to-day operational activities of the CBHC Clinic; creating and maintaining documentation of the program’s operational protocols and guidelines; responsible for operational oversight of staffing schedules, coverage and templates in coordination with Operations Manager; coordinating comprehensive onboarding and training to new staff members in CBHC Clinic; review cases and documentation to ensure staff are compliant with approved protocols and procedures; ensure clear, bidirectional referral pathways in and out of CBHC Clinic; ensures the consistent and accurate preparation of key programmatic metrics and presents/interprets these data with program leadership to inform strategic decision making; collaborates with MCI and Outpatient Psychiatry leadership on strategic planning, implementation planning and execution of growth/improvement initiatives in CBHC; assist in promoting the program across the hospital and health system.

The Clinical Supervisor is accountable for scheduling clinical staff, and in collaboration with the Clinical Director will participate in hiring, supervising and performance management, as well as mentoring, and providing clinical back-up and support. They will utilize evidence-based clinical techniques and theory to consult on, assess, and intervene with high-risk patients and their families regarding the impact/amelioration of emotional and social problems. In addition the Clinical Supervisor will provide direct clinical care in the CBHC Clinic setting through individual, couples, family, and group therapy sessions. Candidates should have previous supervisory experience, and experience in emergency services and/or urgent care models is strongly preferred.

Position: Community Behavioral Health Center Clinical Supervisor

Department: Research - Psychiatry

Schedule: Full-Time

ESSENTIAL DUTIES/RESPONSIBILITIES:

Clinical Supervision

Supervises staff including training, delegating tasks, overseeing daily activities, mentoring, guiding through demonstration of best practices, and offering opportunities for professional development
Coordinates and maintains the daily schedule for coverage across clinical areas and reviews with Director as needed
Ensures appropriate clinical supervision for staff by clinical licensure
Manages clinical training placements in clinical areas, including ensuring appropriate clinical supervision
Ensures appropriate standards of care for patients in crisis and assists clinical team in response to crisis situations
Maintains competency in areas of responsibility to ensure quality care
Maintains a complete understanding of emergency procedures

Administrative Management

Responsible for day-to-day administrative management of staff, including payroll, scheduling, etc
Assists with hiring and responsible for new hire set up, orienting staff to clinical area and campus, and coordinating training
Addresses performance management issues with the Director as needed
Assists with quality improvement initiatives to improve the delivery of high quality, patient-centered, accessible clinical care, as appropriate
Collaborates with clinical and administrative leadership regarding standards for professional practice, patient care, and innovative programs designed to facilitate high quality patient care, including working directly with department Administrative and Operational staff around adherence to hospital policies and procedures
Submits department statistics and other records and reports within required time frames
Attends scheduled staff meetings and in-service education program offerings with punctuality and consistency
Manages the development and implementation of Bridge Clinic operational procedures, guidelines and policies
Ensure that there is written, up-to-date documentation of all aspects of Bridge Clinic operations
Ensure program is in compliance with all government regulations, as well as maintaining alignment with the organization's mission.
Drives development and implementation of quality improvement initiatives to improve the delivery of high quality, patient-centered, accessible clinical care, as appropriate. Makes recommendations to improve program model and workflows.
Collaborates with clinical and administrative leadership regarding standards for professional practice, patient care, and innovative programs designed to facilitate high quality patient care, including working directly with department Administrative and Operational staff around adherence to hospital policies and procedures
Responsible for ensuring the routine and accurate completion and delivery of operational program metrics.
Leverages these metrics, in collaboration with ESP and Outpatient Psychiatry leadership teams, to ensure operational efficiency, to inform strategic development of new programmatic activities and expansion, and to report on programmatic activities to departmental and hospital leadership.

Direct Patient Care

Provides for evidenced based psychotherapeutic treatment and/or psychosocial support to patient and family to reduce the impact of identified problems.
Assesses patient and family to ascertain those emotional and social problems. Utilizes the department’s psychosocial assessment tool as a guideline.
Identifies those issues which must be addressed during the patient’s care, and formulates plan.
Reports any and all suspected cases of abuse and neglect and follows up to ensure patient receives timely comprehensive consultations and compliance with legal mandates.
Identifies need to involve patient’s family through the initial assessment process and attempts contact on same day, if indicated.
Consults and collaborates with healthcare team members to insure that patient’s emotional and social needs are addressed.
Ensures that patient and family remain apprised, involved, supported and treated through prescribed clinical relationship through at least weekly contacts and whenever a change in care or plan requires more contact.
Utilizes evidenced based Clinical Social Work technique and theory to assist patient and family in coping with illness or social problem to achieve improved functioning and emotional state.
Maintains patient confidentiality according to hospital policy. Practices professional discretion when determining the inclusion of any patient information into medical record or department clinical record notes.
Notes in medical record the exclusion of critical patient information and its availability.
Documents each patient encounter in the medical record or the Department clinical record concurrently according to Department policies. Specifically, documents ongoing treatment work in the Department clinic records. Each recording shall include date, time, title and signature.

Other Duties

Complies with departmental, regulatory, and professional requirements for documentation and data collection
Performs other duties as needed

Must adhere to all of BMC’s RESPECT behavioral standards.

JOB REQUIREMENTS

EDUCATION:

Master’s Degree in Social Work, Mental Health Counseling or related field

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Requires a current Massachusetts Licensed Independent Clinical Social Worker/Licensed Mental Health Counselor licensure, or
Licensure eligible with receipt of license within 6 months.

EXPERIENCE:

Minimum three years of full-time work experience.
Experience providing behavioral health care in medical setting preferred.
Previous supervisory experience required.

KNOWLEDGE AND SKILLS:

Ability to mentor, guide, and motivate direct reports through demonstration of best practices and leading by example
Ability to work in multi-disciplinary teams
Advanced interpersonal skills necessary to interact effectively with various healthcare professionals, develop and maintain effective therapeutic relationships with patients and families, and supervise and manage team
Demonstrated broad theoretical knowledge and excellent clinical skills that include models of case management and psychosocial service
Must be comfortable in a fast-paced and dynamic work environment
Ability to work in an interdisciplinary team
Cultural sensitivity and comfort with a wide range of racial and ethnic populations
Excellent English communication skills (oral and written). Bilingual or multi-lingual skills (beyond that of English) is a plus.
Ability to interpret data and use data to guide decision-making
Proficient with basic computer programs, including Microsoft Office (Word, Excel, Outlook), web browsers, and electronic medical records systems

Equal Opportunity Employer/Disabled/Veterans