Genius Talent has partnered with a leading independent Insurance Agency seeking an experienced and licensed Customer Service Representative with a strong background in personal lines insurance. The ideal candidate will have a passion for delivering exceptional customer service, a deep understanding of insurance products, and the ability to build strong client relationships.
Responsibilities:
- Provide outstanding customer service to clients, addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
- Utilize in-depth knowledge of personal lines insurance products to assist clients in selecting appropriate coverage.
- Process policy changes, renewals, and new business applications accurately and efficiently.
- Collaborate with insurance carriers to obtain quotes, underwriting information, and policy details.
- Assist clients in claims reporting and follow-up, providing support throughout the claims process.
- Stay informed about industry trends, policy updates, and regulatory changes to provide accurate and up-to-date information to clients.
- Maintain client records and documentation in accordance with agency procedures and industry standards.
- Collaborate with other team members to ensure a seamless and efficient workflow within the agency.
Qualifications: - Active personal lines insurance license.
- Minimum of 2 years of experience in the insurance industry, with a focus on personal lines.
- Strong knowledge of various personal lines insurance products.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Dedication to maintaining a high level of professionalism and ethical standards.
Benefits: - Competitive salary
- Health insurance
- Retirement savings plan
- Friendly and collaborative work environment