Description
Guest Services- Full Time
Are you a Stay Expert? Join us in providing a positive guest experience at our hotel in Fultondale, AL. Be the friendly face that guests first encounter, addressing their needs and ensuring their satisfaction. Share information about our amenities and local attractions, handle reservations and payments efficiently. No experience necessary, but a can-do attitude and trustworthiness are essential. Flexible availability required, including weekends. Shifts are either 7am-3pm or 3pm-11pm. A positive attitude and professionalism are key. Our guests are our top priority!
Responsibilities
•Greet guests courteously and provide them with information about the hotel's amenities, services, and local attractions.
•Respond promptly and professionally to guest inquiries and resolve their concerns.
•Take and process reservations and payments accurately.
•Maintain a positive and professional demeanor.
•Demonstrate excellent communication and problem-solving skills.
•Handle multiple guest requests simultaneously with the ability to work well under pressure.
•Possess a high school diploma or equivalent.
•Have customer service experience.
•Possess proficiency in basic computer skills, such as Microsoft Office.
•Possess working knowledge of reservation systems and other hotel software.
•Be able to work a flexible schedule, including evenings, weekends, and holidays.
Qualifications
•To be successful in this role, you must have a high school diploma or equivalent, and some customer service experience.
•A degree in hospitality management or a related field is preferred.
•You should also be proficient in basic computer skills, such as Microsoft Office, and have a working knowledge of reservation systems and other hotel software.
•Finally, you must be able to work a flexible schedule, including evenings, weekends, and holidays.