About the Role
We are looking for an ambitious and experienced Enterprise Customer Success Manager. In this role, you are part of a fast-growing Customer Success team and build strong relationships with our key enterprise accounts. You take responsibility for the Customer Success strategy and the continuous growth of our existing customer portfolio. Your efforts will drive customer satisfaction and happiness. If you care about delivering happiness to customers, we would love to talk to you!
About DataSnipper
DataSnipper, is the driving force behind an intelligent automation platform that's transforming the world of audit and finance. Founded in 2017, DataSnipper has skyrocketed and has now officially become a unicorn company with a valuation of $1 billion following a successful funding round by Index Ventures.
The recent acquisition of AI-native UpLink, a cloud-based secure document request portal, and the launch of DocuMine, a new AI-powered document validator, dramatically expand DataSnipper's goal to build a comprehensive AI-powered audit ecosystem with global impact.
With over 500.000 users in 125+ countries and offices in Kuala Lumpur, Amsterdam and New York, DataSnipper is shaking things up. And we're not stopping there!
A day in the life of a Customer Success Manager:

• Being the strategic partner and account manager for our key enterprise customers.
• Building on existing customer relationships, by structuring mutually beneficial commercial partnerships.
• Identifying and influencing decision-makers and key stakeholders of some of the largest audit firms in the world.
• Work closely together with our Innovation Services team to develop the Customer Success strategy and to drive customer engagement at our clients.
• Creating and optimizing Customer Success management processes.

You will fit right in because you have:

• 5-7 years in a client facing role. Familiar with the dynamics and customer journey in B2B enterprise software.
• Familiar with the dynamics and customer journey in B2B enterprise software.
• Proactive mindset, ability to self-start, driven to succeed and achieve business outcomes.
• Excellent project and time management skills.
• Excellent verbal and written communication skills, including the ability to present to executives and key decision-makers.
• An outgoing personality with a positive attitude.
• Strong affinity with the software industry.

What we offer:

• Excellent salary
• Flexible paid time off
• Comprehensive medical and dental coverage
• 401K match
• Paid parental leave
• Stock participation plan
• Company sponsored lunch
• Hybrid mode of work (at least 3 days onsite in our New York City office)
• Being part of one of the fastest-growing scale-ups in the Netherlands
• Make an impact by disrupting the finance industry with us
• A flexible and growing organization with lots of opportunities to learn and develop
• International working environment, with a team of friendly and driven colleagues
• Access to OpenUp and Talkspace, the mental health and wellness platform
• Multiple social activities for team building

If this sounds interesting to you, apply. We can't wait to meet you!