Description:
This role provides primary tier one telephone and remote support for user technologies. Process work in queued ticketing system, closing or escalating tickets and issues, documenting resolution in ticketing or knowledge management system to help resolve similar problems more quickly in future. May serve as backup for walk in or field support. May help with light repairs or providing support for internal IT related services. Diagnose and resolve computer related problems in hardware, applications, and operating systems, including issues related to installations and configurations. Provide primary support to resolve issues relating to computer and printer repair. Ensures documentation is accurate and updated regularly. May monitor computer lab resources and computing environment for errors and ensure optimum up time of resources. Track all client interactions and document work process. May support students users in computer labs. Identify opportunities to improve customer satisfaction, technology, and processes and contribute to a team environment by working collaboratively. Requires experience troubleshooting tier one Mac and Windows OS and related experience supporting email and desktop applications.
Additional Details

• Preferred Pay Rate Range : 21.76-43.52
• Report To Location : 201 Brookline Ave., Boston MA 02215
• Will the worker be working on campus at Harvard : Yes
• Required Education : High School Graduate
• Required occupational training, certifications or license(s) : None
• Business Title : (No Value)
• Additional Job Details : The Wyss Institute seeks an IT Support Assistant to provide temporary IT support during our move into our new office space in the Fenway neighborhood of Boston. You will be responsible for unboxing, tagging and logging new equipment (smart desktop monitors) into the IT system. You will also be responsible for installing the equipment at all workspaces, connecting equipment to our Internet network, and troubleshooting any issues that may arise. Additionally, you may support the IT Director with other projects as needed.
• Does this position require a HUID? : Yes
• Is the worker converting from being a Harvard full-time employee (FTE)? : No
• Pre-identified candidate's information, including name, email, phone, state/city/zip & pay rate : (No Value)
• Role requires identity, I-9 and 3 reference screen (recruited) : Yes
• Role requires identity, I-9 screen (payrolled) : No
• Role requires DMV/driving history screen : No
• Role requires criminal background and sexual offender screening CORI/SORI : No
• Role requires criminal background screen : Yes
• Role requires 10-panel drug screen : No
• Role requires credit record check : No
• Role requires compliance with Immunization policy. : No