Position Summary

The Warranty and Project Coordinator oversees warranty services, project coordination, and transaction sales activities, ensuring smooth operations and customer satisfaction in a single-family home building company. This blended role combines hands-on technical expertise, administrative support, and customer-focused responsibilities, requiring multitasking, organization, and excellent communication skills.

Key Responsibilities

1. Warranty Management:

• Serve as the primary contact for homeowners regarding warranty issues, providing exceptional customer service.
• Investigate and resolve warranty concerns, performing minor repairs or replacements as needed.
• Document warranty claims in Buildertrend or similar software, ensuring timely and accurate resolution.
• Address warranty calls, including those outside of business hours.
• Analyze recurring warranty claims to identify potential construction or design improvements.

2. Project Coordination:

• Manage the permit submittal process for new construction projects.
• Organize and audit project files and folders in Buildertrend to ensure accuracy and compliance.
• Coordinate utility orders for gas and electrical lines for new builds.
• Assist superintendents with administrative and logistical tasks.
• Manage Builder's Risk policies, SWPPP compliance, and rebates.
• Verify that homeowners have set up utilities post-closing and follow up two weeks after closing to address any concerns.

3. Transaction Sales Coordination:

• Collaborate with the Sales Manager to prepare and organize closing documents.
• Coordinate with title companies to facilitate the closing process and ensure all documentation is complete.
• Maintain and manage sales folders and files in SharePoint or similar platforms.
• Provide photographic tours of existing homes for marketing and website purposes.

Qualifications and Skills

Education & Experience:

• Bachelors Degree in Construction management or equivalent degree/experience
• Familiarity with Buildertrend, SharePoint, or other construction and administrative software is highly desirable.
• Experience in real estate transactions and documentation is a plus.

Skills:

• Strong multitasking and organizational skills.
• Excellent verbal and written communication abilities.
• Proficiency in construction management and administrative software.
• Problem-solving and analytical skills to identify and resolve issues efficiently.

Personal Attributes:

• Calm under pressure and able to handle challenging customer interactions.
• Positive attitude and strong interpersonal skills.
• Flexible and adaptable, willing to take on diverse responsibilities.

Physical Requirements

• Ability to perform minor repair tasks and inspect construction sites.
• Occasional lifting, bending, and physical activity required.
• Travel to construction sites, homeowner properties, and title companies as needed.

Work Environment

• A combination of fieldwork, office work, and customer interaction.
• Fast-paced environment requiring flexibility and adaptability.

Compensation and Benefits:

• Competitive salary based on experience.
• Comprehensive health, dental, vision, and life insurance coverage.
• PTO, holiday, and sick leave benefits.
• Opportunities for professional growth within the organization.

Bach Companies is an equal-opportunity employer committed to diversity and inclusion in the workplace.

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