Job Title: Platform Specialist (Date Entry)

Duration: 7 Months

Location: Williamsville, NY 14221

OVERVIEW : The Platform Specialist will handle unique or complex transactions outside of the platform, as needed. This role is an established and productive individual contributor responsible for processing customer transactions and/or updating, correcting, or altering transactions as requested. This role may reside in any Go to Market organization.

The primary focus of this role is to address platform inquiries with speed and accuracy and perform to required service level agreements (SLAs). You will perform transactional functions to support business and associate team members’ requests. Understands client's processes and solutions. Effectively resolve issues with accuracy, tact, and speed. Under moderate supervision, you perform transactional functions and order entry duties. You review and verify the accuracy of the request and transaction and complete the transaction accordingly while supporting platform adoption on Xvantage.

KEY RESPONSIBILITIES:

• Maintains data integrity.

• Optimize business processes.

• Identifies opportunities to increase usage of platform.

• Works closely with Account Managers and Business Owners to convert opportunities to outcomes.

• Generate data quality reports and metrics and provide insights.

• General support for the team

KNOWLEDGE AND SKILLS:

• Knowledge of professional, effective communication techniques and customer care. Understanding of Ingram Micro programs, services, and products.

• Skilled in personal computing including Microsoft programs such as Outlook and Excel. Strong organizational skills.

• Ability to work as a team member. Analyze data to provide meaningful insights and trends. Able to prioritize and operate with urgency and results oriented.

REQUIREMENTS :

Two-year college degree or equivalent experience or minimum 3-year experience in functional area. OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

COMPETENCY KEY:

• Collaborates: Builds partnerships and working collaboratively with others to meet shared objectives.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Decision Quality: Making good and timely decisions that keep the organization moving forward.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

About Us: Established in 2004, SPECTRAFORCE ® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation.

California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting

LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE , your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.

At SPECTRAFORCE , we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $24.00/hr.