What you will be doing:

• Consolidates client orders into optimal load profiles and assigns carriers to loads utilizing the Transportation Management System (TMS)
• Responsible for load planning, optimization, routing, and scheduling of all transportation modes
• Develops and implements final stage system parameters that drive system load assignments that identify, build, and book hundreds of loads per day in compliance with client routing expectations, driving monetary impact to client
• Respond to client needs by answering e-mails, and calls, tracking and moving shipments
• Serves as the daily direct point of contact for clients; direct point of contact for client issues that require immediate attention
• Recommends corrective action to clients or executives to adjust customer complaints
• From a macro level, monitors and ensures on-time pick-up and delivery based on reports provided by Transportation Sr Coordinators and Coordinators daily
• Negotiates with carriers daily and makes decisions on behalf of client within individual client parameters (e.g., up to $1,000 within the lowest rate); makes best financial decision as representative for client
• Expedites shipments, when necessary, on behalf of client
• Creates, analyzes, and presents financial and service reports to clients on a weekly, monthly, and quarterly basis; provides load exception reporting
• Responsible for leading daily, weekly, and monthly meetings with client and GEODIS leadership, as required
• Leads carrier on-boarding calls and performance calls on behalf of client(s) to ensure carrier leadership and Operations personnel handle freight in accordance with client’s expectations
• Develops materials for and leads client QBR meetings (client executives, GEODIS executives, Transportation Management groups, etc.)
• Responsible for the development and execution of strategic initiatives that improve service, financial savings, efficiency, productivity, and communication to client and GEODIS
• Develops cost saving opportunities more than at least $20,000 per assigned client per year
• Works with IT implementation team to validate and improve TMS performance; assists with strategic initiatives to increase automation and efficiency
• Determines work procedures related to assigned clients and ensures that the Book of SOPs is accurate; provides quarterly updates to Training Administrator
• Coordinates with FAP on invoice resolution and carrier escalation
• Validates and approves accrual reports provided by Central Billing Team before clients are billed each week
• Provides cross-training to coordinators, senior planners, and supervisors as each is expected to be able to step in and support client(s) at any given time; is cross trained on operational responsibilities for at least two additional clients to support when needed

What you need:

• Minimum 2 years of related experience and/or training; or an equivalent combination of education and experience
• This will be a 2nd Shift Hybrid 12p-9p (Last 3-4 hours to be worked remote)
• Minimum 1 year experience in customer service or coordinator role
• Experience with Transportation Management Systems
• Experience with optimization tools preferred
• PC literate with experience with Microsoft Outlook, Word, Access, and Excel
• Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
• Excellent planning and organizational skills
• Strong problem-solving skills
• Ability to multitask