Patient Access Supervisor

*EVENING/NIGHT SHIFT*

Joining Luminis Health means becoming part of a team dedicated to improving lives through exceptional patient care. As a Patient Access Supervisor, you will lead a dynamic team, gain opportunities for professional development, and enjoy a supportive work environment with comprehensive benefits designed to enhance your well-being and career growth.

Position Objective: The Patient Access Supervisor oversees patient registration at Luminis Health. Responsibilities include guiding employees, ensuring registration accuracy, managing payroll, overseeing training programs, and maintaining adequate staffing to deliver high-quality service for patients and customers. This role reports directly to the Director of Patient Access.

Key Responsibilities:

• Supervise activities and personnel in assigned registration areas, ensuring compliance with all Federal and State laws and regulations.
• Develop and implement processes and procedures for standard work while ensuring adherence to departmental policies.
• Monitor and audit the accuracy of registration information and enforce proper documentation collection.
• Build and maintain strong working relationships with staff and key departments, including Care Management, Patient Financial Services, and Medical Records.
• Provide hands-on support with registration processes as needed.

Training and Staff Development:

• Oversee orientation and training for new hires, ensuring completion of competency and orientation checklists.
• Ensure all new employees are thoroughly trained in their roles.
• Complete performance evaluations and implement corrective action plans as directed by the Director.
• Keep staff informed of system changes and compliance issues through meetings and communications.

Operational Oversight:

• Submit bi-monthly progress reports and follow up on staff performance to address problem areas.
• Ensure adequate staffing and scheduling, evaluating needs with the Director and preparing payroll for approval.
• Align daily work efforts to meet annual departmental goals.
• Communicate significant issues or concerns to superiors and recommend solutions.

Educational and Experience Requirements:

• Minimum Education: High School Diploma or equivalent.
• Experience: 5 years of experience in a hospital or medical office setting related to registration and/or billing.

Certifications:

• CHAA certification required within 1 year of hire.
• CHAM certification preferred or to be obtained within 1 year.

Knowledge, Skills, and Abilities:

• Strong data analysis and problem-solving skills.
• Excellent oral and written communication abilities.
• Proficiency with Epic-EMR systems.
• Knowledge of insurance, medical terminology, and Federal/State regulations.
• Typing speed of 50 WPM.
• Basic understanding of LEAN principles.

Working Conditions:

• Medium work: Exerting up to 50 pounds occasionally, up to 30 pounds frequently, and up to 10 pounds constantly.
• Potential exposure to blood-borne pathogens.

Luminis Health Benefits Overview:

• Medical, Dental, and Vision Insurance.
• Retirement Plan with employer match for eligible employees.
• Paid Time Off and Paid Holidays.
• Tuition Assistance and Employee Referral Bonus Program.
• Wellness Programs and Employee Assistance Programs.
• Disability and Life/AD&D insurance for full-time employees.

Additional Information: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The duties listed are not exhaustive and may change as needed to meet organizational goals. Employees may be exposed to certain physical demands and workplace conditions as outlined.