Title: Business Systems Analyst

Location: Glen Allen VA (hybrid)

Duration: Long-term Contract

Position Accountabilities

• Facilitate and translate business requirements into technical requirements to guide the implementation of new features, systems, and enhancements and upgrades
• Work with vendors to ensure the system solution satisfies the business requirements
• Meet with decision makers, systems owners, and end users to help identify business, financial, and operations requirements and systems goals
• Act as technical focal point for the business in the presentation of the new system/application to Application and Architecture Review Board
• Lead design sessions in prototyping new system or functionality for the purpose of enhancing business processes, operations, and information process flow; develop diagrams and flowcharts of system view – Technical maps
• Develop and maintain design documentation (data flow diagrams, workflows) working across the organization for documenting integration points between systems
• Provide systems analysis (e.g. creation of technical requirements, access framework, data flow and operational process mapping, system testing) expertise focusing on gap identification
• Improve systems and operational workflows by studying current practices and designing modifications/enhancements
• Help identify control points in new systems designs and workflows and works with customers to ensure the working environments are properly controlled
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
• Provide ongoing support structure is in place and the Roles and Responsibilities are documented before an application or system is approved for production readiness and other impacted applications/systems are included in the assessment
• Perform troubleshooting role in triage mode in alignment with the Problem and Incident Troubleshooting process.
• Represent production changes to the Change Control Board complying with the requirements of this process
• Represent project related system change efforts in Change Control Board Forum
• Actively participate in and lead system and unit testing for modified and new systems and other post-implementation support
• Responsible for handling needs assessments and cost/benefit analysis to align the technology of the company with their business strategies

Knowledge & Skills

• Strong IT background with an understanding of banking operations, products, processes and procedures
• Excellent analytical and creative problem-solving skills.
• Excellent written and oral communication skills.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed along with strong critical thinking and engineering/re-engineering skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment and work though workflow analysis.
• Experience working in a team-oriented, collaborative and customer centric environment.
• Familiarity with corporate security policies and managing user access/profiles