Company Overview

We are a fast-growing AI-driven healthcare technology company dedicated to transforming maternal and neonatal outcomes globally. Our innovative platform uses deep learning algorithms to predict preterm birth risks and delivery dates from ultrasound images. Join us in advancing healthcare with cutting-edge technology and a mission to make a difference.

Position Summary

We are seeking a dynamic and experienced  Director of Business Development and Customer Success  to lead our global expansion efforts and oversee the end-to-end customer journey. This role requires a strong leader with deep experience in the healthcare industry, preferably with a background in technology or software. The ideal candidate will have a proven track record in business development, customer onboarding, and compliance management, combined with excellent communication and relationship-building skills. 

This is Contract to hire position.

Key Responsibilities

Leadership and Strategy

• Hire, train, and build a high-performing global sales team to achieve company objectives.
• Develop and implement strategic plans to drive revenue growth, expand market share, and meet or exceed annual sales and profitability goals.
• Foster a results-driven culture focused on collaboration, accountability, and innovation.

Business Development

• Identify and engage key decision-makers in healthcare systems, hospitals, clinics, and government agencies.
• Build and nurture strategic partnerships with healthcare organizations, industry associations, and distribution networks to enhance market penetration and revenue opportunities.
• Drive long-term client relationships by acting as a trusted advisor, ensuring satisfaction and identifying upsell opportunities.
• Lead negotiations for contracts, proposals, and partnerships with enterprise and healthcare clients.

Customer Success and Onboarding

• Oversee a seamless customer onboarding process, ensuring satisfaction from initial contract signing through product deployment and beyond.
• Ensure the highest level of customer experience by proactively addressing needs, resolving issues, and maintaining strong communication.
• Develop systems to monitor client health and satisfaction, leveraging insights to enhance retention and inform product improvements.

Revenue and Performance Management

• Set and achieve measurable revenue goals, aligning team performance with company objectives.
• Track and analyze key sales metrics, reporting on performance and adjusting strategies as needed to optimize results.
• Collaborate with finance to forecast revenue, manage budgets, and ensure financial targets are met.

Compliance and Risk Management

• Ensure adherence to all healthcare privacy regulations, including HIPAA, in all customer and partner interactions.
• Collaborate with legal and compliance teams to address regulatory changes and mitigate risks.

Cross-Functional Collaboration

• Partner with marketing to develop targeted campaigns, sales collateral, and case studies tailored to healthcare audiences.
• Provide customer feedback and insights to product development teams to shape future product roadmaps and innovation.
• Represent the company at industry events, conferences, and webinars to enhance brand visibility and thought leadership.

Required Qualifications

• Proven experience in a leadership role within customer success or account management.
• Strong knowledge of software solutions and the ability to communicate technical concepts effectively.
• Education: Bachelor’s degree in Business, Sales, Marketing, Finance, or a related field is required.
• Leadership Experience: Minimum 5+ years in a leadership role in business development or customer success, with a proven ability to lead and inspire teams.
• Healthcare Expertise: Extensive experience in the healthcare industry, with strong knowledge of HIPAA and healthcare compliance.
• Tech/Software Background: Experience working in health tech, medtech, or AI-based companies is preferred.
• Strategic Thinking: Proven ability to develop and execute strategic plans to meet growth objectives.
• Communication Skills: Excellent written and verbal communication, with the ability to present complex ideas clearly.
• Relationship Management: Exceptional interpersonal skills to build trust and rapport with stakeholders at all levels.
• Location: Based in the Denver metropolitan area and able to work on-site at our Denver Tech Center office as needed.

Preferred Qualifications

• Experience introducing or scaling clinical software solutions in hospital or healthcare settings.
• Familiarity with ultrasound workflows, PACS integration, or EHR/EMR systems.
• Exposure to international regulatory environments (e.g., FDA, CE Mark, ANVISA).
• Master’s degree is preferred but not required.
• Multilingual Skills: Spanish language proficiency is preferred but not required.

What we offer

• Compensation: $120,000–$150,000 per year, plus bonus based on performance and equity opportunities.
• Health Insurance & Benefits: Comprehensive health, dental, and vision insurance, along with other competitive benefits.
• Generous PTO & Holidays: Enjoy time off to recharge and paid company holidays
• Leadership Impact: A leadership role that directly influences maternal health outcomes and company growth.
• Collaborative Culture: Work with a passionate team of AI and healthcare experts in a supportive, innovative environment.
• Perks & Flexibility: Enjoy flexible work hours and on-site gym to support your well-being.